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What is VoxSci?

Listening to voice messages can often be a tedious and lengthy endeavor. VoxSciencesâ„¢ transforms this experience by converting voice messages into text, allowing them to stand on equal footing with email, SMS, and instant messaging, along with offering advantages like the ability to search textually. Our cutting-edge VERBS (Virtual Engine for Recognition of Basic Speech) technology efficiently changes voice messages into written form, delivering them through various methods such as email, SMS, or an API interface. This voicemail-to-text solution is ideal for individuals as well as corporate voicemail systems. For businesses that need to transcribe a large volume of voice messages, our XML API proves to be especially advantageous, catering to sizable companies focused on Voice of the Customer initiatives, comment lines, and network or PABX operators and partners. The Voice of the Customer approach serves as a vital market research strategy, providing in-depth insights into customer preferences and needs by analyzing feedback gathered from multiple sources, including email, web interfaces, and IVR surveys. This strategy not only boosts customer satisfaction but also empowers organizations to adjust their offerings to better align with changing consumer demands, ultimately leading to more effective service delivery. By leveraging these advancements, companies can gain a competitive edge in understanding and fulfilling their clients' expectations.

What is Voci?

Telephone discussions serve as the primary method for businesses to engage with their clients, surpassing all other communication avenues. This presents a wealth of unexploited insights. However, the process of analyzing every customer interaction is often prohibitively expensive, labor-intensive, and impractical, leading to only a fraction of calls being evaluated. These vocal exchanges provide an invaluable opportunity to truly understand customer sentiments and address their issues effectively. Our cutting-edge automated speech-to-text transcription technology can convert disorganized voice data into structured transcripts, which can seamlessly integrate with various analytics platforms. With Voci, you can elevate agent performance, enhance customer satisfaction, gain insights into competitive dynamics, and maintain regulatory compliance, ultimately refining your overall operational effectiveness. By leveraging this technology, companies can unlock the full potential of their customer interactions.

Media

Media

Integrations Supported

QEval

Integrations Supported

QEval

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

VoxSciences

Company Website

www.voxsci.com

Company Facts

Organization Name

Medallia

Date Founded

2001

Company Location

United States

Company Website

vocitec.com

Categories and Features

Speech Recognition

Audio Capture
Automatic Form Fill
Automatic Transcription
Call Analysis
Concatenated Speech
Continuous Speech
Customizable Macros
Multi-Languages
Specialty Vocabularies
Speech-to-Text Analysis
Variable Frequency
Voice Recognition

Categories and Features

Speech Analytics

Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback

Speech Recognition

Audio Capture
Automatic Form Fill
Automatic Transcription
Call Analysis
Concatenated Speech
Continuous Speech
Customizable Macros
Multi-Languages
Specialty Vocabularies
Speech-to-Text Analysis
Variable Frequency
Voice Recognition

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

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