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What is Vozy?

Vozy serves as a voice assistant and conversational AI, revolutionizing the way businesses engage with their customers. By offering a platform tailored for customer-focused organizations, it enhances productivity through effective automation solutions that truly deliver results. Catering to the growing need for seamless omnichannel customer service, Vozy provides customized options that significantly reduce costs while elevating customer experiences for companies across Latin America. With its reliability and efficiency, Vozy has garnered the trust of major corporations like SURA, Bancolombia, and Protección, showcasing its impact on the business landscape. The success of Vozy highlights its essential role in modernizing customer interactions for various industries.

What is Oracle Digital Assistant?

Engage your customers effectively with an AI-driven digital assistant that creates personalized interactions and provides critical insights to boost your sales, service, and marketing strategies. Unlike standard chatbots, Oracle Digital Assistant excels in delivering solutions at every customer touchpoint, thereby enhancing the overall conversational experience. This innovative tool not only nurtures deeper connections through customized interactions but also operates on a grand scale. Leveraging Oracle's cutting-edge cloud infrastructure, it incorporates artificial intelligence and natural language understanding (NLU) to optimize customer acquisition and retention strategies. The assistant smartly automates numerous tasks, such as answering informational queries and offering personalized recommendations tailored to individual user profiles and contexts. This enables both customers and sales teams to gain easy access to essential information and processes through text and voice commands. Organizations employing Oracle Cloud CX can effortlessly integrate the Oracle Digital Assistant into various applications, empowering sales teams to craft custom quotes simply by using their voice. In doing so, businesses can significantly enhance their efficiency and responsiveness, which ultimately contributes to increased customer satisfaction and loyalty over time. By embracing such cutting-edge technology, companies are better positioned to meet evolving customer needs and expectations.

Media

Media

Integrations Supported

Accenture Cloud Trade Promotion Management
Argent
Cisco AnyConnect
Cognizant
CrowdTwist
Decimal
Deloitte Compliance Suite
EVOSYS TELEMATICS
Eloqua
Oracle Advertising
Oracle BlueKai
Oracle Cloud CX
Oracle Cloud Infrastructure
Oracle Fusion Cloud EPM
Oracle Marketing
Oracle Responsys
Oracle Sales
Oracle Service

Integrations Supported

Accenture Cloud Trade Promotion Management
Argent
Cisco AnyConnect
Cognizant
CrowdTwist
Decimal
Deloitte Compliance Suite
EVOSYS TELEMATICS
Eloqua
Oracle Advertising
Oracle BlueKai
Oracle Cloud CX
Oracle Cloud Infrastructure
Oracle Fusion Cloud EPM
Oracle Marketing
Oracle Responsys
Oracle Sales
Oracle Service

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Vozy

Date Founded

2016

Company Location

United States

Company Website

www.vozy.ai/

Company Facts

Organization Name

Oracle

Date Founded

1977

Company Location

United States

Company Website

www.oracle.com/chatbots/digital-assistant-for-cx/

Categories and Features

Artificial Intelligence

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Natural Language Processing

Co-Reference Resolution
In-Database Text Analytics
Named Entity Recognition
Natural Language Generation (NLG)
Open Source Integrations
Parsing
Part-of-Speech Tagging
Sentence Segmentation
Stemming/Lemmatization
Tokenization

Speech Recognition

Audio Capture
Automatic Form Fill
Automatic Transcription
Call Analysis
Concatenated Speech
Continuous Speech
Customizable Macros
Multi-Languages
Specialty Vocabularies
Speech-to-Text Analysis
Variable Frequency
Voice Recognition

Categories and Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

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