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What is Vyopta?

Vyopta transforms the approach IT teams and users take towards managing collaboration-related issues, guaranteeing fluid collaboration from any geographical point. With its real-time monitoring capabilities, quality experience evaluations, proactive alerts, and automated reporting features, the platform provides an integrated perspective on workspace performance and usage. This fosters safe and effective operations while optimizing investments in technology and real estate. By offering immediate access to user engagement metrics and quality intelligence, it boosts employee productivity, engagement, and well-being, giving organizations a detailed overview of their hybrid collaboration environments. The platform ensures visibility across major platforms including Microsoft 365, Zoom, Cisco, and Google Workspaces, which enables teams to identify potential challenges in quality and reliability. Additionally, the incorporation of intelligent diagnostics greatly reduces troubleshooting times, leading to quicker resolutions. Furthermore, it includes room analytics to evaluate space usage and assesses meeting equity among different teams and individuals, assisting organizations in identifying and eliminating unproductive meeting behaviors. This comprehensive approach not only empowers organizations to refine their collaboration strategies but also significantly improves overall operational efficiency and teamwork dynamics. As a result, companies can create a more conducive environment for innovation and collaboration.

What is Variphy?

Variphy stands out as the go-to analytics and management solution for Cisco Collaboration, serving over 1,500 organizations in both the public and private sectors, and supporting more than 4 million phones across more than 30 nations. With Variphy, you gain access to all essential functionalities seamlessly integrated into one interface, designed with the insights and needs of Unified Communications professionals in mind. Explore the capabilities Variphy has to offer: - Customizable Dashboards, UCCX Wallboards, and Widgets - Comprehensive CUCM CDR Reporting and Call Analytics - Detailed UCCX Reporting and Analytics - Cisco CUBE CDR Reporting - Variphy Cloud Solutions - Remote Phone Control, Macros, and Broadcasting Features - Effective Change Management and As-Built Reporting - DN and DID Inventory Management - Enhanced Consulting Services through Ninja We are excited to offer a fully operational trial of Variphy Call Analytics, allowing users to start producing customized reports on their CDR and CUCM data in as little as 20 minutes. Additionally, you have the flexibility to install Call Analytics on your desired server and operating system, or you can opt for a quicker setup by deploying our Linux OVA. This versatility ensures that Variphy meets the needs of a diverse range of users and environments.

Media

Media

Integrations Supported

Cisco Webex
Cisco Unified Communications Manager
Cisco Unified Contact Center
Cisco Webex Calling
Google Workspace
Microsoft 365
Microsoft Teams
Zoom
Zoom Phone

Integrations Supported

Cisco Webex
Cisco Unified Communications Manager
Cisco Unified Contact Center
Cisco Webex Calling
Google Workspace
Microsoft 365
Microsoft Teams
Zoom
Zoom Phone

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Vyopta

Date Founded

2007

Company Location

United States

Company Website

www.vyopta.com

Company Facts

Organization Name

Variphy

Date Founded

2004

Company Location

United States

Company Website

variphy.com

Categories and Features

Business Intelligence

Ad Hoc Reports
Benchmarking
Budgeting & Forecasting
Dashboard
Data Analysis
Key Performance Indicators
Natural Language Generation (NLG)
Performance Metrics
Predictive Analytics
Profitability Analysis
Strategic Planning
Trend / Problem Indicators
Visual Analytics

Categories and Features

Call Accounting

By-Extension Reporting
Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
Who Answered Log

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Call Tracking

CRM
Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking

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