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What is WATS?

Utilizing Manufacturing Test & Repair Data can significantly enhance internal operations, minimize warranty claims, and foster better collaboration within the supply chain. WATS serves as a comprehensive Manufacturing Intelligence Solution tailored for Electronics Manufacturers, spanning various sectors including industrial electronics, consumer electronics, and medical instrumentation. With WATS, users can tap into global data sourced from both subcontracted and in-house manufacturing processes, accommodating any format of test or repair data. This capability enables the rapid identification of prevalent failures and issues across various parameters, offering insights into True First Pass Yield for different products and factories, revisions, test stations, OEE/CPK, along with intuitive dashboards. Additionally, WATS provides in-depth analytics on test and repair data, along with customizable alert systems, user-friendly operator interfaces, and meticulous management of test asset maintenance. One of its standout features is a centralized distribution system that efficiently disseminates essential properties such as test software, unit firmware, and MAC addresses, ensuring seamless updates and communication across the manufacturing spectrum.

What is Tech-Support Pro?

Tech-Support Pro is a specialized software solution tailored for OEM equipment manufacturers, meticulously designed to oversee support cases and service histories. Support teams benefit from quick access to essential equipment data by inputting serial numbers, reviewing specifications, checking warranty expiration dates, and examining prior support interactions. Each team member can thoroughly document support engagements, including detailed notes, updates on status, warranty information, and the purpose of the call, while also maintaining a separate technical service log that covers activities such as repairs, part replacements, and firmware updates. The software includes a comprehensive knowledge base that links frequently encountered issues to their solutions, customized for different machine models. Additionally, it simplifies the tracking of escalations by providing due dates, follow-up tasks, and assessments of warranty costs based on specific models. To enhance remote assistance, users can utilize an Android app that enables live sharing through phone cameras, complemented by a single sign-on feature for streamlined access. The pricing model is structured monthly and is determined by the number of support agents, with customizable Enterprise plans available for larger teams, providing adaptability to suit diverse organizational requirements. This all-encompassing system not only streamlines workflows but also significantly boosts the productivity and effectiveness of technical support teams in addressing customer needs. As a result, Tech-Support Pro stands out as an invaluable asset for manufacturers striving to elevate their customer service experience.

Media

Media

Integrations Supported

Microsoft Power BI
Tech Cloud ERP
TestStand

Integrations Supported

API Availability

API Availability

Pricing Information

€249 / month
30 users, and approximately 1000 test reports analyzed per month. Scalable up to millions of reports analyzed every month.
See options on https://wats.com/pricing
Free Version
Free Trial Offered?

Pricing Information

$99/month

Supported Platforms

SaaS
Android
iPhone
iPad
Windows

Supported Platforms

SaaS
Android

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Not specified

Company Facts

Organization Name

Virinco

Date Founded

1998

Company Location

Norway

Company Website

wats.com

Company Facts

Organization Name

KeplaCloud

Date Founded

2026

Company Location

United States

Company Website

keplacloud.com/tech-support-pro

Categories and Features

Data Management

Customer Data
Data Analysis
Data Capture
Data Integration
Data Migration
Data Quality Control
Data Security
Information Governance
Master Data Management

Maintenance Management

Asset Tracking
Calibration Management
Inventory Control
Preventive Maintenance
Scheduling
Service History Tracking

Manufacturing

Accounting Integration
MES
Maintenance Management
Quality Management
Reporting/Analytics

Manufacturing Intelligence

Aggregation
Analysis
Contextualization
KPIs
Propagation
Visualization

Quality Management

Complaint Management
Compliance Management
Defect Tracking
Maintenance Management
Supplier Quality Control

Reporting

Customizable Dashboard
Data Source Connectors
Drill Down
OLAP
Report Export
Scheduled / Automated Reports

SPC

Corrective Actions (CAPA)
Data Entry
Data Linking
Data Management
Excel Loader
OPC Data Collection
Performance Metrics
Point-of-Production Analysis
Real Time Data Collection
Regulatory Compliance

Categories and Features

Help Desk

Not specified

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