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What is WE Connect?

Leverage a customized portal to oversee and adjust your services, specifically crafted to match your network management preferences. You can quickly access detailed information about your services in one centralized hub, equipped with essential tools that aid in the optimization and oversight of your network. Additionally, support is readily available at the click of a button whenever you need assistance. Routine activities, such as adding new users or locations, are simplified to be completed in just minutes instead of several days. Experience an interactive view of network latency, packet loss, and jitter by location, enhanced by customizable reporting features tailored to your needs. The WE Connect platform also provides a mobile application that mirrors all functionalities found in the desktop version. Organizations similar to yours depend on Windstream Enterprise as their primary source for a reliable network, offering an impressive range of connectivity, collaboration, and security solutions. This is complemented by a committed team of technology experts whose success is closely tied to ensuring our clients' complete satisfaction, thereby nurturing enduring partnerships. By selecting Windstream, you not only improve your network's efficiency but also make a valuable investment in a future characterized by dependable connectivity and ongoing support. Enhanced support options are also available, ensuring that your experience is seamless and efficient at every turn.

What is VoIP Detective?

Whether your organization runs Cisco CallManager (CUCM), Cisco CUBE, Webex Calling, Microsoft Teams, or a mix of them, VoIP Detective brings their call records together into one reporting platform you can actually understand. Instead of exporting CDRs into spreadsheets or fighting with native tools, teams get clear reports and dashboards that answer everyday questions in seconds — where calls are going, who's answering, and where quality problems start. It runs as a virtual machine on your own hardware, so sensitive call data stays under your control rather than in a third-party cloud, and a typical install is finished in well under an hour. The platform is designed for everyone who touches the phone system, not just engineers. Department managers pull their own team and activity reports; administrators dig into hunt-group answer detail, abandoned calls, busy-hour staffing trends, jitter/latency/packet-loss issues, gateway capacity, and unused-device cleanup for license recovery. Pricing is refreshingly simple. The Lite edition is genuinely free with no expiration and no cap on users or devices, and Pro is one predictable annual fee — unaffected by headcount or call volume — that adds long-term retention, automated report scheduling, 911 alerting, GDPR masking, CUBE analytics, and a UCCX wallboard.

Media

Media

Integrations Supported

Cisco Unified Border Element (CUBE)
Cisco Unified Communications Manager
Cisco Unified Contact Center
Cisco Unity Connection
Cisco Webex Calling
KonnectzIT
Microsoft Teams

Integrations Supported

Cisco Unified Border Element (CUBE)
Cisco Unified Communications Manager
Cisco Unified Contact Center
Cisco Unity Connection
Cisco Webex Calling
KonnectzIT
Microsoft Teams

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$0
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Windstream Enterprise

Date Founded

2006

Company Location

United States

Company Website

www.windstreamenterprise.com/we-connect/

Company Facts

Organization Name

VoIP Detective

Date Founded

2019

Company Location

United States

Company Website

www.voipdetective.com

Categories and Features

Mobility

App Management
Barcode Scanning
Compliance Management
Content Management
Data Collection
Data Management
File Management
Forms Automation
Mobile Messaging
Remote Access
Remote Systems Monitoring

Categories and Features

Call Tracking

CRM
Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking

VoIP Monitoring

Alerts / Notifications
Call Detail Record (CDR) Analysis
Call Quality Monitoring
IP SLA Monitoring
Jitter Testing
Latency Monitoring
MOS Monitoring
Packet Loss Monitoring
QoS Monitoring
Reporting / Analytics
Troubleshooting

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