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What is WEBTEXT?

The CX Hub is a cutting-edge cloud solution designed to strengthen the bond between businesses and their clients, offering an advanced customer experience. By merging the previously distinct areas of Contact Centers and CRM, this platform enables companies to facilitate fluid and transformative interactions with customers through various channels, including voice calls, voice assistants, and widely-used messaging platforms, while incorporating sophisticated features such as messaging, artificial intelligence, journey analytics, and data-driven insights. With its messaging capabilities, Voice Agents can quickly identify a mobile caller and provide pertinent information during the call, all while accessing a detailed history of prior communications associated with that number. In addition, Chat Agents can interact with customers via SMS or MMS using their assigned toll or toll-free numbers, allowing for a flexible communication approach. Customers also enjoy the option to skip waiting on hold and transition from a voice call to a messaging platform, significantly enhancing their experience. This innovative dual-channel strategy not only simplifies the communication process but actively boosts customer satisfaction by aligning with individual preferences and needs, ensuring a more personalized service. Ultimately, the CX Hub represents a significant evolution in customer engagement, paving the way for more responsive and effective business interactions.

What is Chirply?

Chirply transcends the typical role of a mere contact storage system by providing an extensive array of functionalities that encompass sending and receiving text and multimedia messages, making live phone calls straight from your browser, delivering ringless voicemail, and launching automated outreach campaigns, among others. Its intuitive interface allows users to access a variety of dynamic services, including two-way SMS with auto responders, live and recorded phone calls, two-way email correspondence, and click-to-call widgets, in addition to robust tools for managing drip marketing campaigns and generating leads through ringless voicemail. Moreover, Chirply's Interactive Voice Response (IVR) system streamlines caller interactions by collecting vital information and efficiently routing calls to the appropriate recipients with pre-recorded voice responses tailored to specific situations. Additionally, the platform aids users in acquiring valuable leads from sources like Google, Yelp, and newly registered domains, while also effortlessly integrating Facebook lead ads to bolster marketing efforts. With its wide-ranging features, Chirply emerges as a pioneering solution that not only enhances communication but also significantly boosts customer engagement through innovative outreach strategies. As businesses continue to evolve, Chirply remains at the forefront of communication technology, enabling users to adapt and thrive in an ever-changing marketplace.

Media

Media

Integrations Supported

Amazon Connect
Avaya Aura
Avaya Experience Platform
Facebook
Five9
Google Business Profile
Oracle CRM On Demand
PX
Salesforce
ServiceNow
Symbee
Yelp
Zapier

Integrations Supported

Amazon Connect
Avaya Aura
Avaya Experience Platform
Facebook
Five9
Google Business Profile
Oracle CRM On Demand
PX
Salesforce
ServiceNow
Symbee
Yelp
Zapier

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$97 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

WEBTEXT

Date Founded

2007

Company Location

Ireland

Company Website

webtext.com

Company Facts

Organization Name

Chirply

Company Website

www.chirply.io

Categories and Features

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Push Notifications

A/B Testing
Analytics
Campaign Segmentation
Contextual Targeting
Device Targeting
Expiry Notifications
Geo Targeting
Mobile Notifications
Notification Scheduling
Visual Notifications
Web Notifications

SMS Marketing

2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

Categories and Features

SMS Marketing

2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

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