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What is WP-Chatbot?
WP-Chatbot has launched a cutting-edge OmniChat™ chat widget designed for websites, which utilizes MobileMonkey's innovative technology to provide a cohesive chatbot experience across multiple messaging platforms. This chat widget offers the fastest and most user-friendly way to add live chat functionality to your WordPress site, thereby aiding in lead conversion and sustaining customer interaction even when they navigate away from your page. With a straightforward one-click installation, it allows you to deliver 24/7 live chat support, ensuring that visitors can contact you at any time, even during your off-hours. The widget includes a unified inbox that aggregates messages from both Facebook Messenger and web chat, facilitating effortless communication. The integration is simple and efficient, featuring powerful chatbot capabilities that are fully compatible with your Facebook Business Page and Messenger. Recognized as one of the most effective chatbot solutions available in the WordPress ecosystem, WP-Chatbot supports thousands of websites with its comprehensive live chat and web chat functionalities. Additionally, conversations that begin through WP-Chatbot can be accessed by both Facebook Messenger users and those not logged in, broadening the scope of customer engagement. By implementing WP-Chatbot, you not only improve the overall experience for users on your site but also enhance your business outcomes significantly, making it an invaluable tool for modern online engagement.
What is Sentiment?
Presenting an all-encompassing customer service messaging platform crafted to enhance your client interactions. When your clients have questions and your capacity is stretched, we are poised to help you take back control of the situation. Become part of a vast community of users from the most innovative companies worldwide. Our platform empowers you to oversee all customer communications through a singular, unified inbox. Real-time conversations from chat, email, social media, reviews, and messaging are seamlessly integrated and managed in one cohesive interface. By utilizing AI-driven bots to handle repetitive inquiries, your customer service representatives can dedicate their efforts to delivering prompt and effective support through a streamlined inbox designed for maximum efficiency. The platform cultivates a messaging-centric environment, replacing the traditional, impersonal email and ticket systems. Each channel is transformed into a more interactive messaging experience, enhancing satisfaction for both your clientele and your team. Effortlessly manage social messaging platforms such as Facebook and Twitter, including both public and private messages, along with web chat and Messenger channels like Line, all within shared inboxes, while intelligently routing conversations among your online team to ensure the quickest response times. As a result, your customer service can truly excel in a modern, interconnected landscape, creating a more positive experience for everyone involved. Furthermore, the intuitive design of the platform ensures that teams can collaborate effectively, leading to improved outcomes and stronger customer relationships.
Integrations Supported
Facebook
AWeber
Azure Marketplace
Brevo
Customerly
Drip
Facebook Messenger
Groundhogg
HubSpot CRM
Instagram
Integrations Supported
Facebook
AWeber
Azure Marketplace
Brevo
Customerly
Drip
Facebook Messenger
Groundhogg
HubSpot CRM
Instagram
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Wordpress
Company Location
United States
Company Website
wordpress.org/plugins/wp-chatbot/
Company Facts
Organization Name
Sentiment
Date Founded
2014
Company Location
United Kingdom
Company Website
www.sentiment.io
Categories and Features
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Categories and Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management