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What is WSO2 Enterprise Integrator?

Interconnected systems enhance productivity, efficiency, and competitiveness in the modern business landscape. In an era characterized by rapid changes, establishing connectivity is crucial for organizational success. To navigate today's intricate business environment, companies must prioritize connectivity. Solutions for enterprise integration are instrumental in dismantling data silos and optimizing workflows, leading to valuable insights. By automating manual tasks and minimizing errors, organizations can significantly boost employee output. A cohesive enterprise offers a clearer and more comprehensive perspective on data. This clarity empowers organizations to make informed decisions and uncover new opportunities. Additionally, integrated systems enable businesses to deliver a seamless and tailored experience to customers, employees, and partners, ultimately fostering greater satisfaction and loyalty. Furthermore, leveraging existing systems in innovative ways ensures continued value from past investments, thereby reinforcing the importance of adaptability in a competitive market.

What is UniAgent?

Organizations are actively enhancing their Customer Experience (CX) strategies by overseeing, managing, and harmonizing each interaction between customers and the business throughout their journey. The main goal is to improve these engagements from the perspective of the customer, which in turn fosters greater loyalty among clientele. As customer support now encompasses a variety of platforms such as web chat, SMS, and social media, it has become crucial to maintain a cohesive and consistent experience across all channels. The Consilium customer experience management (CEM) tool, named UniAgentâ„¢, establishes a robust framework for effectively managing every interaction while ensuring a seamless Omni-channel experience for customers. With UniAgentâ„¢, businesses can select the most suitable channel at the opportune moment, leveraging all relevant information and context to craft a unique and personalized experience throughout the customer journey. By merging these features, companies can not only fulfill but also surpass customer expectations, resulting in enhanced relationships and heightened satisfaction. Ultimately, this holistic approach to customer interactions reinforces the value of loyalty and encourages ongoing engagement with the brand.

Media

Media

Integrations Supported

Amazon Web Services (AWS)
BMC Helix Remedyforce
CA Service Desk Manager
Calabrio Call Recording
Facebook
LinkedIn
Microsoft Dynamics 365
Mojaloop
Oracle Siebel CRM
PortX
SAP Cloud Platform
SAP Commerce Cloud
Salesforce
ServiceNow
Sugar Connect
Webex Contact Center
X (Twitter)
eGain Chat

Integrations Supported

Amazon Web Services (AWS)
BMC Helix Remedyforce
CA Service Desk Manager
Calabrio Call Recording
Facebook
LinkedIn
Microsoft Dynamics 365
Mojaloop
Oracle Siebel CRM
PortX
SAP Cloud Platform
SAP Commerce Cloud
Salesforce
ServiceNow
Sugar Connect
Webex Contact Center
X (Twitter)
eGain Chat

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

WSO2

Date Founded

2005

Company Location

United States

Company Website

wso2.com/integration/

Company Facts

Organization Name

Consilium Software

Date Founded

2007

Company Location

Singapore

Company Website

consiliuminc.com/product/UniAgent-crm-cti-connector

Categories and Features

Integration

Dashboard
ETL - Extract / Transform / Load
Metadata Management
Multiple Data Sources
Web Services

Categories and Features

Integration

Dashboard
ETL - Extract / Transform / Load
Metadata Management
Multiple Data Sources
Web Services

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