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What is WWS Customer Management?

WWS Customer Management offers an all-encompassing solution designed to empower banks with the essential tools required to enhance and optimize the role of their branches in building customer relationships and loyalty. To achieve this goal, the solution focuses on enriching the in-branch experience through customized interactions, utilizing both self-service kiosks and personal engagement with staff. Upon entering the branch, all visitors, including existing customers and prospective clients, are met with consistent attention, which plays a crucial role in elevating customer satisfaction and boosting retention rates. The banking industry faces numerous challenges as branches work to lower operational costs while simultaneously improving customer engagement to enhance effectiveness and efficiency. This challenge emerges at a time when customers are becoming more discerning and expect a seamless, integrated omnichannel experience. The WWS Customer Management solution is strategically developed to address these challenges by transforming the way branches greet and support visitors, ultimately fostering a more personalized banking journey. By prioritizing these improvements, the solution not only tackles present obstacles but also equips branches to adapt more swiftly to the changing demands of their customers while ensuring a competitive edge in the market. This proactive approach is essential for fostering long-term customer loyalty and satisfaction.

What is Alogent?

Alogent utilizes extensive industry expertise and state-of-the-art technological solutions to develop tailored offerings for financial institutions, addressing the needs of organizations ranging from small community banks and credit unions to expansive global corporations. Our all-encompassing check capture solutions and item processing systems adeptly facilitate both in-branch and remote banking experiences. With integrated fraud detection at the point of transaction and a centralized dashboard that delivers enterprise-wide data analytics, Alogent empowers clients by providing easy access to transaction data, fraud trends, deposit volumes, and other critical insights essential for informed business choices. We present a diverse array of services, from comprehensive transaction processing to self-service banking solutions, ensuring that Alogent’s enterprise payment processing offerings are flexible, scalable, and capable of being deployed in both on-premise and hosted settings. By automating the entire process across traditionally paper-heavy operations, we enhance the speed of decision-making and broaden access to crucial business intelligence, ultimately fostering growth and operational efficiency. Our commitment to adaptability and scalability means that we equip our clients to effectively face the challenges of a changing financial environment while ensuring they remain competitive.

Media

Media

Integrations Supported

SavvyMoney

Integrations Supported

SavvyMoney

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Auriga

Company Location

United States

Company Website

www.aurigaspa.com/en/banking/products-and-solutions/branch/wws-customer-management/

Company Facts

Organization Name

Alogent

Date Founded

1995

Company Location

United States

Company Website

www.alogent.com

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Categories and Features

Online Banking

Brokerage
Cash Management
Chat / Messaging
Credit Card Management
Electronic Statements
Fraud Detection
Loan Management
Marketing Automation
Retail Banking
Single Sign On
Transaction Monitoring

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