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What is WWS Customer Management?

WWS Customer Management offers an all-encompassing solution designed to empower banks with the essential tools required to enhance and optimize the role of their branches in building customer relationships and loyalty. To achieve this goal, the solution focuses on enriching the in-branch experience through customized interactions, utilizing both self-service kiosks and personal engagement with staff. Upon entering the branch, all visitors, including existing customers and prospective clients, are met with consistent attention, which plays a crucial role in elevating customer satisfaction and boosting retention rates. The banking industry faces numerous challenges as branches work to lower operational costs while simultaneously improving customer engagement to enhance effectiveness and efficiency. This challenge emerges at a time when customers are becoming more discerning and expect a seamless, integrated omnichannel experience. The WWS Customer Management solution is strategically developed to address these challenges by transforming the way branches greet and support visitors, ultimately fostering a more personalized banking journey. By prioritizing these improvements, the solution not only tackles present obstacles but also equips branches to adapt more swiftly to the changing demands of their customers while ensuring a competitive edge in the market. This proactive approach is essential for fostering long-term customer loyalty and satisfaction.

What is BusinessBANKER?

BusinessBANKER, developed by Cognitive Group, is a flexible and cloud-based Loan Origination Solution that enables lenders to efficiently oversee documents, collaterals, risk assessments, workflows, and compliance measures. It streamlines the commercial loan journey from the initial application to the final closing phase. By utilizing a one-screen system founded on a distinct scientific cognitive methodology and AI-enhanced automations, BusinessBANKER enhances employee productivity significantly. The platform features customizable interfaces tailored for branch staff, mobile users, and web-based self-service options, allowing users to generate intricate credit applications in less than five minutes. The BusinessBANKER system is composed of five essential modules, which include the DIGITAL INTERFACE MANAGER, RISK MODEL MANAGER, DECISION ENGINE, WORKFLOW MANAGER, and CONFIGURATOR, and additional modules can also be incorporated as needed. This comprehensive approach ensures that all aspects of loan origination are efficiently managed and adaptable to the varying needs of lenders.

Media

Media

Integrations Supported

Amplitude
Docusign
Equifax BusinessConnect
Freshping
Mambu
Microsoft Dynamics 365
Oracle API Management
Orion ERP
Salesforce
Twilio

Integrations Supported

Amplitude
Docusign
Equifax BusinessConnect
Freshping
Mambu
Microsoft Dynamics 365
Oracle API Management
Orion ERP
Salesforce
Twilio

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Auriga

Company Location

United States

Company Website

www.aurigaspa.com/en/banking/products-and-solutions/branch/wws-customer-management/

Company Facts

Organization Name

Cognitive Group

Date Founded

1995

Company Location

Canada

Company Website

cognitivegroup.com/products/

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Categories and Features

Loan Origination

Amortization Schedule
Audit Trail
Closing Documents
Compliance Management
Customer Database
Digital Signature
Document Management
Fee Management
Loan Processing
Online Application

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