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What is WWS Customer Management?

WWS Customer Management offers an all-encompassing solution designed to empower banks with the essential tools required to enhance and optimize the role of their branches in building customer relationships and loyalty. To achieve this goal, the solution focuses on enriching the in-branch experience through customized interactions, utilizing both self-service kiosks and personal engagement with staff. Upon entering the branch, all visitors, including existing customers and prospective clients, are met with consistent attention, which plays a crucial role in elevating customer satisfaction and boosting retention rates. The banking industry faces numerous challenges as branches work to lower operational costs while simultaneously improving customer engagement to enhance effectiveness and efficiency. This challenge emerges at a time when customers are becoming more discerning and expect a seamless, integrated omnichannel experience. The WWS Customer Management solution is strategically developed to address these challenges by transforming the way branches greet and support visitors, ultimately fostering a more personalized banking journey. By prioritizing these improvements, the solution not only tackles present obstacles but also equips branches to adapt more swiftly to the changing demands of their customers while ensuring a competitive edge in the market. This proactive approach is essential for fostering long-term customer loyalty and satisfaction.

What is CMB?

CMB has revolutionized technology for microfinance institutions (MFIs), providing them with vital tools to enhance their operations while ensuring a cohesive customer experience and improving workflows across various branches and hubs. Furthermore, it acts as a solid foundation for the development of digital channels, encompassing online and mobile platforms. In spite of its extensive range of advanced features, the integration of CMB represents a financially savvy investment that affords MFIs a considerable competitive advantage. This all-encompassing, adaptable, and pre-configured core system tailored for microfinance and banking empowers organizations to offer exceptional services, build customer loyalty, boost responsiveness, encourage innovation, and strengthen their market presence through state-of-the-art technology and unique functionalities. Built to accommodate both expansion and operational efficiency, CMB equips MFIs and banks to effectively tackle the challenges posed by the modern business landscape while maintaining agility and a forward-thinking approach. Ultimately, embracing CMB not only enhances operational capabilities but also enables institutions to excel in a landscape that is becoming increasingly competitive, thus ensuring their long-term sustainability and success. Through its innovative features, CMB paves the way for MFIs to adapt to changing market demands and customer expectations.

Media

Media

Integrations Supported

ParaView

Integrations Supported

ParaView

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Auriga

Company Location

United States

Company Website

www.aurigaspa.com/en/banking/products-and-solutions/branch/wws-customer-management/

Company Facts

Organization Name

MFSYS

Date Founded

2014

Company Location

Islamabad

Company Website

mfsys.com.pk/core-microfinance/

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Categories and Features

Banking

ATM Management
Compliance Tracking
Corporate Banking
Credit Card Management
Credit Union
Investment Banking
Multi-Branch
Online Banking
Private Banking
Retail Banking
Risk Management
Securities Management
Transaction Monitoring

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