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What is WWS Customer Management?

WWS Customer Management offers an all-encompassing solution designed to empower banks with the essential tools required to enhance and optimize the role of their branches in building customer relationships and loyalty. To achieve this goal, the solution focuses on enriching the in-branch experience through customized interactions, utilizing both self-service kiosks and personal engagement with staff. Upon entering the branch, all visitors, including existing customers and prospective clients, are met with consistent attention, which plays a crucial role in elevating customer satisfaction and boosting retention rates. The banking industry faces numerous challenges as branches work to lower operational costs while simultaneously improving customer engagement to enhance effectiveness and efficiency. This challenge emerges at a time when customers are becoming more discerning and expect a seamless, integrated omnichannel experience. The WWS Customer Management solution is strategically developed to address these challenges by transforming the way branches greet and support visitors, ultimately fostering a more personalized banking journey. By prioritizing these improvements, the solution not only tackles present obstacles but also equips branches to adapt more swiftly to the changing demands of their customers while ensuring a competitive edge in the market. This proactive approach is essential for fostering long-term customer loyalty and satisfaction.

What is Calizy?

The process of scheduling appointments has evolved into a remarkably straightforward and efficient task. Calizy adeptly evaluates your business parameters to identify the most appropriate time slots for both your in-person and mobile teams, all while delivering real-time notifications. Discover how Calizy customizes its functionalities to cater to your unique business requirements, thereby enhancing the appointment scheduling experience. By accurately identifying the most suitable timeframes, it guarantees that the right team members are assigned to the correct locations at the ideal times. This innovative approach boosts your team's productivity by streamlining the appointment scheduling process, enabling you to focus more on cultivating customer relationships. Customize your team's schedule with booking solutions that align perfectly with your business objectives. Empower your clients to choose the timing, location, and format of their meetings with you, enhancing their overall experience. Improve your team's organization while effortlessly integrating with your calendar and CRM platforms. You can configure a variety of appointment types, considering various factors such as duration, location, necessary resources, qualifications, travel times, speaker rotations, and priority levels. In addition, Calizy's synchronization features with your CRM ensure a seamless and efficient scheduling process that enhances overall business operations. This ultimately leads to an optimized workflow and improved client satisfaction.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$45.99 per user, per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Auriga

Company Location

United States

Company Website

www.aurigaspa.com/en/banking/products-and-solutions/branch/wws-customer-management/

Company Facts

Organization Name

Calizy

Company Location

France

Company Website

calizy.com/fr/

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Categories and Features

Appointment Scheduling

Appointment Reminders
Automated Scheduling
Calendar Sync
Client Database
Group Scheduling
Mobile Access
Multi-Location
Online Booking
Online Payments
Recurring Appointments
Room Booking Management

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