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What is WWS Customer Management?

WWS Customer Management offers an all-encompassing solution designed to empower banks with the essential tools required to enhance and optimize the role of their branches in building customer relationships and loyalty. To achieve this goal, the solution focuses on enriching the in-branch experience through customized interactions, utilizing both self-service kiosks and personal engagement with staff. Upon entering the branch, all visitors, including existing customers and prospective clients, are met with consistent attention, which plays a crucial role in elevating customer satisfaction and boosting retention rates. The banking industry faces numerous challenges as branches work to lower operational costs while simultaneously improving customer engagement to enhance effectiveness and efficiency. This challenge emerges at a time when customers are becoming more discerning and expect a seamless, integrated omnichannel experience. The WWS Customer Management solution is strategically developed to address these challenges by transforming the way branches greet and support visitors, ultimately fostering a more personalized banking journey. By prioritizing these improvements, the solution not only tackles present obstacles but also equips branches to adapt more swiftly to the changing demands of their customers while ensuring a competitive edge in the market. This proactive approach is essential for fostering long-term customer loyalty and satisfaction.

What is CeevTech ERP?

CeevTech ERP represents a cutting-edge cloud solution specifically crafted for the retail sector, featuring point of sale (POS) capabilities suitable for shops, supermarkets, distributors, and multi-branch enterprises. This versatile platform supports transactions in both USD and LBP currencies. Key functionalities include modules for barcode sales, receipt printing, and loyalty program management; thorough inventory and warehouse oversight complete with purchase order tracking and alerts for low stock; robust financial accounting covering invoicing, ledgers, tax computations, and extensive financial reporting; as well as human resources and payroll tools that feature attendance monitoring and leave administration. Additionally, it offers customer relationship management (CRM) capabilities to track leads, manage sales pipelines, and document customer history. The system supports seamless synchronization across multiple branches, integrating sales, inventory, and accounting processes while providing customized dashboards for each location and establishing role-specific access controls with audit trails. CeevTech partners closely with clients to develop bespoke systems that cater to their distinctive modules and workflows, ensuring a tailored experience. Project timelines typically span from 8 to 16 weeks, including thorough training and six months of ongoing assistance. Moreover, the committed team guarantees a detailed proposal within 24 hours of any inquiry, highlighting their dedication to exceptional customer service and responsiveness. This collaborative approach not only enhances efficiency but also fosters long-lasting client relationships based on trust and satisfaction.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

$4,999/project
Custom ERP and retail POS systems start at $4,999 per project. Final pricing depends on the required modules and integrations. Projects typically take 8–16 weeks and include training and six months of support.

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
On-Site Training

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

Auriga

Company Location

United States

Company Website

www.aurigaspa.com/en/banking/products-and-solutions/branch/wws-customer-management/

Company Facts

Organization Name

CeevTech

Date Founded

2018

Company Location

Lebanon

Company Website

ceevtech.com/erp-system-lebanon.php

Categories and Features

Customer Service

Not specified

Categories and Features

Retail ERP

Not specified

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