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What is WWS Customer Management?

WWS Customer Management offers an all-encompassing solution designed to empower banks with the essential tools required to enhance and optimize the role of their branches in building customer relationships and loyalty. To achieve this goal, the solution focuses on enriching the in-branch experience through customized interactions, utilizing both self-service kiosks and personal engagement with staff. Upon entering the branch, all visitors, including existing customers and prospective clients, are met with consistent attention, which plays a crucial role in elevating customer satisfaction and boosting retention rates. The banking industry faces numerous challenges as branches work to lower operational costs while simultaneously improving customer engagement to enhance effectiveness and efficiency. This challenge emerges at a time when customers are becoming more discerning and expect a seamless, integrated omnichannel experience. The WWS Customer Management solution is strategically developed to address these challenges by transforming the way branches greet and support visitors, ultimately fostering a more personalized banking journey. By prioritizing these improvements, the solution not only tackles present obstacles but also equips branches to adapt more swiftly to the changing demands of their customers while ensuring a competitive edge in the market. This proactive approach is essential for fostering long-term customer loyalty and satisfaction.

What is ERMES?

ERMES is an all-encompassing application developed based on insights from the SEFIN group, specifically designed to assist in the generation of supervisory reports and matrices for foreign bank branches operating in Italy, as well as for Financial Intermediaries registered in the new SINGLE REGISTER. This tool acts as a protocol to PUMA 2 (Unified Corporate Matrices Procedure), enabling an efficient and comprehensive method for meeting the periodic reporting obligations to the Bank of Italy. Specifically tailored for the Italian branches of foreign banks and for Financial Intermediaries under article 107, along with those governed by article 106 (collectively known as the SINGLE REGISTER), ERMES serves as a robust reporting and communication platform that guides users through every step of the process via its user-friendly yet detailed interface. The application emphasizes flexibility and ease of use, facilitating the adjustment and customization of table structures to cater to the distinct requirements of each user. Additionally, it offers a singular reference documentation for processing, which guarantees consistency and clarity in reporting practices. This forward-thinking approach not only improves the overall user experience but also optimizes adherence to regulatory requirements, ultimately fostering greater efficiency in the reporting process. By enhancing communication and streamlining workflows, ERMES represents a significant advancement in compliance technology for the financial sector.

Media

Media

Integrations Supported

HID IdenTrust

Integrations Supported

HID IdenTrust

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Auriga

Company Location

United States

Company Website

www.aurigaspa.com/en/banking/products-and-solutions/branch/wws-customer-management/

Company Facts

Organization Name

Sefin

Date Founded

1981

Company Location

Italy

Company Website

ebi.sefin.it/en/software-and-services-for-supervisory-reporting/supervisory-and-matrix-reporting/

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Categories and Features

Financial Services

Analytics
Branch Optimization
Channel Management
Compliance Management
Customer Engagement
Performance Management
Risk Management

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