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What is WWS Customer Management?

WWS Customer Management offers an all-encompassing solution designed to empower banks with the essential tools required to enhance and optimize the role of their branches in building customer relationships and loyalty. To achieve this goal, the solution focuses on enriching the in-branch experience through customized interactions, utilizing both self-service kiosks and personal engagement with staff. Upon entering the branch, all visitors, including existing customers and prospective clients, are met with consistent attention, which plays a crucial role in elevating customer satisfaction and boosting retention rates. The banking industry faces numerous challenges as branches work to lower operational costs while simultaneously improving customer engagement to enhance effectiveness and efficiency. This challenge emerges at a time when customers are becoming more discerning and expect a seamless, integrated omnichannel experience. The WWS Customer Management solution is strategically developed to address these challenges by transforming the way branches greet and support visitors, ultimately fostering a more personalized banking journey. By prioritizing these improvements, the solution not only tackles present obstacles but also equips branches to adapt more swiftly to the changing demands of their customers while ensuring a competitive edge in the market. This proactive approach is essential for fostering long-term customer loyalty and satisfaction.

What is FINANTEQ?

The Mobile Banking Platform you offer is crafted for effortless scalability as needed. With FINANTEQ’s diverse selection of products and components—including SuperWallet, Pocket Branch, Mobile Token, and Smartwatch Starter Kit—you are equipped to deliver a holistic mobile experience customized to meet your customers' needs. Our commitment lies in providing a comprehensive solution that starts with consulting and UX Design, extending all the way to the launch of your application on both the App Store and Google Play. Experience a data-driven no-code platform that facilitates swift improvements to digital banking in just hours. Pocket Branch acts as a cutting-edge communication medium for banks, enabling customers to interact through video, audio, or text chat. The platform is designed to be fully compatible with both Mobile and Web interfaces, guaranteeing user accessibility across various devices. SuperWallet integrates a range of lifestyle management services hosted in the cloud, effectively turning your current mobile banking app into an interactive platform that offers access to numerous m-commerce services, eliminating the necessity for multiple distinct applications. This seamless integration not only boosts customer engagement but also optimizes their banking journey, creating a more modern and efficient experience in today's digital world. Moreover, with the constant evolution of technology, our platform ensures that you stay ahead of the competition by continually adapting to new trends in the financial landscape.

Media

Media

Integrations Supported

Integrations Supported

Apple Pay
Google Pay

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
On-Site Training

Training Options

Documentation Hub
On-Site Training

Company Facts

Organization Name

Auriga

Company Location

United States

Company Website

www.aurigaspa.com/en/banking/products-and-solutions/branch/wws-customer-management/

Company Facts

Organization Name

FINANTEQ

Date Founded

2015

Company Location

Poland

Company Website

finanteq.com

Categories and Features

Customer Service

Not specified

Categories and Features

Mobile Banking

Bill Payment
Biometric
Cash Management
Chat / Messaging
Cross Selling Functionality
Digital Wallet
P2P Payments
Remote Deposit
SMS Banking
Transaction Monitoring
Voice Banking

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