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What is WWS Customer Management?

WWS Customer Management offers an all-encompassing solution designed to empower banks with the essential tools required to enhance and optimize the role of their branches in building customer relationships and loyalty. To achieve this goal, the solution focuses on enriching the in-branch experience through customized interactions, utilizing both self-service kiosks and personal engagement with staff. Upon entering the branch, all visitors, including existing customers and prospective clients, are met with consistent attention, which plays a crucial role in elevating customer satisfaction and boosting retention rates. The banking industry faces numerous challenges as branches work to lower operational costs while simultaneously improving customer engagement to enhance effectiveness and efficiency. This challenge emerges at a time when customers are becoming more discerning and expect a seamless, integrated omnichannel experience. The WWS Customer Management solution is strategically developed to address these challenges by transforming the way branches greet and support visitors, ultimately fostering a more personalized banking journey. By prioritizing these improvements, the solution not only tackles present obstacles but also equips branches to adapt more swiftly to the changing demands of their customers while ensuring a competitive edge in the market. This proactive approach is essential for fostering long-term customer loyalty and satisfaction.

What is MOBIS?

As a cutting-edge cloud-native microfinance management solution, this platform is specifically designed to help SACCOs and lending institutions move away from traditional paper methods, significantly boosting operational efficiency through digital management of customer data and transactions. The flexibility of this platform allows you to access vital information and assist clients at your convenience, removing the necessity for a physical office space. Our services bring banking right to your fingertips, enabling customers to make deposits or withdrawals at any of our partner banks. Additionally, it simplifies the process of automatic bank account reconciliations, while providing your clients with easy access to their accounts through our robust online and mobile banking services. The platform also streamlines expense tracking, payables, receivables, and inventory management, and allows for bulk uploads of schedules, efficiently handling your accounting requirements. By enhancing visibility and control over your branches, customers can receive service from any location they choose. Moreover, the option to customize user permissions ensures that, for instance, a teller may only access transaction functions, thereby enhancing security and operational efficiency. This personalized approach gives you the power to oversee your microfinance operations with unparalleled flexibility, ensuring accuracy and responsiveness. In essence, this platform revolutionizes the way microfinance institutions operate, making them more adaptable to changing customer needs and market conditions.

Media

Media

Integrations Supported

Google Hangouts
TeamViewer
Zoom

Integrations Supported

Google Hangouts
TeamViewer
Zoom

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Auriga

Company Location

United States

Company Website

www.aurigaspa.com/en/banking/products-and-solutions/branch/wws-customer-management/

Company Facts

Organization Name

Ensibuuko Technologies

Date Founded

2014

Company Location

Uganda

Company Website

ensibuuko.com/products/microfinance-and-saccos

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Categories and Features

Banking

ATM Management
Compliance Tracking
Corporate Banking
Credit Card Management
Credit Union
Investment Banking
Multi-Branch
Online Banking
Private Banking
Retail Banking
Risk Management
Securities Management
Transaction Monitoring

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