SelfDrvn Reviews & Ratings

SelfDrvn

5.0 out of 5 stars

Ratings and Reviews 0 Ratings

Total 0 out of 5 stars
ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

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Ratings and Reviews 1 Rating

Total 5 out of 5 stars
ease 5 out of 5 stars
features 4 out of 5 stars
design 4 out of 5 stars
support 5 out of 5 stars

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What is WWS Customer Management?

WWS Customer Management offers an all-encompassing solution designed to empower banks with the essential tools required to enhance and optimize the role of their branches in building customer relationships and loyalty. To achieve this goal, the solution focuses on enriching the in-branch experience through customized interactions, utilizing both self-service kiosks and personal engagement with staff. Upon entering the branch, all visitors, including existing customers and prospective clients, are met with consistent attention, which plays a crucial role in elevating customer satisfaction and boosting retention rates. The banking industry faces numerous challenges as branches work to lower operational costs while simultaneously improving customer engagement to enhance effectiveness and efficiency. This challenge emerges at a time when customers are becoming more discerning and expect a seamless, integrated omnichannel experience. The WWS Customer Management solution is strategically developed to address these challenges by transforming the way branches greet and support visitors, ultimately fostering a more personalized banking journey. By prioritizing these improvements, the solution not only tackles present obstacles but also equips branches to adapt more swiftly to the changing demands of their customers while ensuring a competitive edge in the market. This proactive approach is essential for fostering long-term customer loyalty and satisfaction.

What is SelfDrvn?

SelfDrvn stands out as the sole Employee Experience Technology Vendor in Asia and has earned a spot in Gartner's Hype Cycle for Human Capital Management Technology and Digital Workplace for the years 2018-2025. Our innovative platform integrates Analytics, Gamification, and 'Digital Nudges' to enhance engagement, foster learning, improve collaboration, and elevate performance for your hybrid workforce. The absence of a robust learning culture hindered sales agents' ability to effectively advise customers, which in turn contributed to diminished sales at various branches. Additionally, the disconnection between headquarters and branch offices created obstacles for knowledge sharing and collaboration across departments. Moreover, the lack of a system to recognize high performers in impactful ways further stunted sales growth, highlighting the need for a comprehensive approach to employee engagement and development. By addressing these challenges, organizations can create a more connected and high-performing sales environment.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

$4.20 per user per month
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
On-Site Training

Training Options

Online Training

Company Facts

Organization Name

Auriga

Company Location

United States

Company Website

www.aurigaspa.com/en/banking/products-and-solutions/branch/wws-customer-management/

Company Facts

Organization Name

SelfDrvn Entreprise

Date Founded

2015

Company Location

Malaysia

Company Website

www.selfdrvn.com

Categories and Features

Customer Service

Not specified

Categories and Features

Employee Engagement

Benchmarking
Employee Awards
Employee Recognition
Feedback Management
Goal Management
Health & Wellness Programs
Performance Management
Pulse Surveys

Employee Experience

Not specified

Gamification

Not specified

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