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What is WaitQ?

WaitQ is a user-friendly cloud-based solution for queue management that aims to improve the waiting experience while helping businesses minimize customer losses caused by long wait times and no-shows. It goes beyond simple waitlist management by organizing appointments and RSVP lists, allowing businesses to efficiently manage the entire customer flow—whether they are walk-ins or have scheduled visits—through a single integrated platform. Customers can easily check in or book appointments via a tailored public page, their smartphones, or a kiosk, and they can track their real-time status in a virtual waiting area without needing to download an application or create an account. When it's their turn, customers receive notifications via push, SMS, WhatsApp, or email, enabling them to leave a crowded entrance and wait in a more relaxed environment. The platform also includes features like floorplans and table management specifically designed for restaurants, which enhance operational productivity. Moreover, analytics provide valuable insights into wait times, customer behaviors in queues, and no-show rates over time, while allowing for custom branding during every customer interaction—all without requiring app downloads or the purchase of specialized hardware. This all-encompassing approach not only simplifies customer management but also greatly boosts overall satisfaction, demonstrating the platform's significant value to businesses and their patrons alike.

What is FastServ?

FastServ® Cloud Queue Management System is an innovative cloud-based platform designed by SEDCO to streamline customer flow and appointment management across various industries. The system enables customers to virtually join queues or book appointments, significantly reducing physical wait times and enhancing the overall customer experience. FastServ® eliminates the need for costly servers and on-premise infrastructure by operating fully in the cloud, offering flexible pay-per-counter pricing that adapts to the size of your business. It features a comprehensive set of tools, including a mobile queueing app, real-time dashboard for queue monitoring, customer notifications and reminders, segmentation and prioritization capabilities, and digital signage options to display queue status and promotional content. Optional hardware devices, such as sleek queuing kiosks and queue management tablets, seamlessly integrate to support in-branch ticketing and check-in processes. The platform supports diverse industries including healthcare, banking, telecom, government, and money exchange, helping them deliver faster service and improve operational efficiency. FastServ® also provides detailed reporting and analytics to track performance and optimize resource allocation. Customers benefit from continuous live chat and online support, plus access to a dedicated technical account manager. Its cloud-native design ensures scalability, enabling businesses to grow their queue management capacity without additional hardware investments. Overall, FastServ® offers a modern, cost-effective, and scalable solution to meet the evolving demands of customer service environments.

Media

Media

No images available

Integrations Supported

Android
Apple iOS
Odoo

Integrations Supported

API Availability

API Availability

Pricing Information

$27/month
Starter is for single-location businesses looking to optimize their operation. Grow (starting at $49) is for busier businesses that need more capacity. Business ($119) is for larger, multi-location operators.
Free Trial Offered?

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

WaitQ

Date Founded

2026

Company Location

Portugal

Company Website

waitq.app/

Company Facts

Organization Name

SEDCO

Date Founded

1980

Company Location

United Arab Emirates

Company Website

sedco.co

Categories and Features

Queue Management

Appointment Scheduling
Calendar
Communication Tools
Contactless
Dashboard
For Government
For Healthcare
For Restaurants
For Retail
SMS Marketing
Supports Multiple Counters
Virtual Queue

Categories and Features

Queue Management

Not specified

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