WaitWell Reviews & Ratings

WaitWell

4.8 out of 5 stars
Company Website for WaitWell
Jotform Reviews & Ratings

Jotform

4.6 out of 5 stars
Company Website for Jotform

Ratings and Reviews 211 Ratings

Total 5 out of 5 stars
ease 5 out of 5 stars
features 5 out of 5 stars
design 5 out of 5 stars
support 5 out of 5 stars

Ratings and Reviews 9,009 Ratings

Total 4.5 out of 5 stars
ease 4.5 out of 5 stars
features 5 out of 5 stars
design 4.5 out of 5 stars
support 4.5 out of 5 stars

What is WaitWell?

WaitWell is built to reduce wait times and service friction in high-volume environments. The platform enables organizations to coordinate appointments and walk-in traffic through a secure, scalable system. Customers can engage through QR codes, SMS, web links, kiosks, or by chatting with Waillo, an AI agent native to WaitWell that answers questions in natural language, explains available services, and routes customers into the correct line or appointment path. Customers receive live queue updates and AI-powered wait time forecasts that set clear expectations before arrival. WaitWell includes strong real-time reporting and operational visibility. Waillo Insights builds on this foundation by enabling managers to ask plain-language questions of their data, helping them identify trends, uncover bottlenecks, and refine staffing decisions. With integrated payments, an extensive API library, and HIPAA and SOC 2 compliance, WaitWell provides a flexible foundation for efficient, reliable service delivery across one or many locations.

What is Jotform?

With the trust of over 25 million users globally, Jotform serves as a comprehensive platform that enhances data gathering, automates workflows, and facilitates online sales without requiring any coding skills. Utilizing Jotform’s intuitive drag-and-drop Form Builder, companies can easily design personalized forms and surveys to gather leads, contact details, payments, appointments, and e-signatures. Users can select from a library of more than 10,000 templates tailored for various purposes, such as feedback forms or event registrations, or opt to create their own unique forms from the ground up. The platform’s sophisticated features, including conditional logic, autoresponders, and compatibility with over 200 integrations, significantly optimize operational processes. Moreover, Jotform's AI-driven Agents provide immediate customer support by assisting users during the form submission journey, addressing inquiries, and ensuring a seamless experience, which minimizes the reliance on manual support. With the addition of Jotform’s Store Builder, businesses can establish an online storefront to market products, services, and subscriptions, as well as collect donations and process payments through a wide array of over 30 payment gateways. Furthermore, tools like the Approvals feature, PDF Editor, and Report Builder empower organizations to convert gathered data into insightful actions and streamline workflows for enhanced productivity. This multifaceted approach makes Jotform a vital resource for businesses seeking to improve their operational efficiency and customer engagement.

Media

Media

Integrations Supported

Google Calendar
Google Sheets
HubSpot CRM
HubSpot Customer Platform
Mailchimp
Salesforce
Stripe
Zendesk
Zoom

Integrations Supported

Google Calendar
Google Sheets
HubSpot CRM
HubSpot Customer Platform
Mailchimp
Salesforce
Stripe
Zendesk
Zoom
Apple Pay
BigCommerce
Blogger
Google Pay
Integry
PayPal
PayPal Invoicing
Project.co
Ruby
SyncSpider
Teamwork.com

API Availability

Has API

API Availability

Has API

Pricing Information

$29/location
WaitWell is offered as a site license. We tailor plans for each organization.

Pricing Information

$34 per month
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub

Company Facts

Organization Name

WaitWell

Date Founded

2020

Company Location

Canada

Company Website

www.waitwell.ca

Company Facts

Organization Name

Jotform

Date Founded

2006

Company Location

United States

Company Website

www.jotform.com

Categories and Features

Appointment Scheduling

WaitWell streamlines the process of booking and overseeing appointments by integrating scheduling with live queue management. Clients have the option to schedule their appointments online, via SMS, through QR codes, or at kiosks, and can also access a virtual waitlist when necessary. Appointments seamlessly integrate with both Outlook and Google Calendar, while automated reminders via SMS and email help minimize no-show rates. For staff, WaitWell provides a unified dashboard that allows for efficient management of both walk-in and pre-scheduled appointments, enables tracking of wait times, and offers insights into cancellations and no-shows. With tailored workflows, pre-appointment forms, and support for multiple languages, WaitWell facilitates a more efficient service experience across various sectors, including healthcare, government, education, and retail.

Appointment Reminders
Automated Scheduling
Calendar Sync
Client Database
Group Scheduling
Mobile Access
Multi-Location
Online Booking
Online Payments
Recurring Appointments
Room Booking Management

Customer Experience

WaitWell provides a solution for individuals looking to avoid busy waiting rooms and lengthy lines by allowing them to schedule appointments online or enter a virtual queue via their mobile devices. Users receive live updates, alerts, and reminders, ensuring they're always informed about their position in line. With streamlined check-in processes, automatically completed forms, and reduced waiting periods, WaitWell enhances every visit, making it more efficient, quicker, and far less anxiety-inducing.

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Survey Management
Text Analysis
Trend Analysis

Employee Scheduling

WaitWell streamlines the management of employee schedules and customer bookings for organizations. Staff members can easily access their schedules, exchange shifts, and get instant notifications, while supervisors can monitor staffing levels, attendance, and busy times all from a single dashboard. By automating the scheduling process and facilitating effective communication, WaitWell minimizes conflicts and helps teams remain ready to provide seamless service to customers.

Appointment Management
Automated Scheduling
Calendar Management
Group Scheduling
Messaging
Reporting/Analytics
Scheduling
Shift Scheduling
Shift Swapping
Time Clock
Time Tracking
Vacation / Leave Tracking

Medical Scheduling

WaitWell simplifies the process of scheduling patient appointments and managing clinic operations. Patients have the flexibility to book, reschedule, or enter a virtual queue through an online platform or a kiosk. The system sends automated reminders to help minimize no-show rates, while clinic staff can monitor patient flow, waiting periods, and cancellations all from one centralized dashboard. By integrating appointment scheduling with pre-visit paperwork and live updates, WaitWell enhances both the patient experience and the overall efficiency of the clinic.

Appointment Management
Billing & Invoicing
Drag & Drop
Facility Scheduling
Multi-Location
No-Show Tracking
On Call Scheduling
Patient Records
Patient Scheduling
Physician Management
Recurring Appointments
Self Service Portal
Staff Scheduling

Patient Engagement

WaitWell engages patients at every step of their healthcare experience. With features like automated notifications, live updates, and pre-appointment paperwork, it simplifies the process of making appointments and checking in. By minimizing wait periods and fostering transparent communication, WaitWell improves patient satisfaction, builds trust, and elevates the overall experience of care.

Not specified

Patient Intake

WaitWell streamlines and speeds up the patient intake experience by enabling individuals to fill out pre-registration, medical histories, consent forms, and insurance details online or through a kiosk prior to their appointments. The system sends automated reminders and real-time updates to keep patients aware of their scheduled visits, thus minimizing no-shows and alleviating congestion at the front desk. Staff are equipped with a comprehensive dashboard to track patient arrivals, monitor wait times, and oversee patient flow, ensuring a smooth check-in process for everyone. By digitizing the intake procedure and integrating it with virtual queue management, WaitWell enhances accuracy, improves the patient journey, and facilitates smoother clinic operations.

Not specified

Patient Scheduling

WaitWell simplifies the process of patient scheduling, enabling individuals to easily make, modify, or cancel appointments through various platforms, including online, mobile, kiosks, or directly at the clinic. The platform sends automated reminders and notifications to minimize missed appointments and keep patients updated. Healthcare staff benefit from a unified dashboard that allows for real-time appointment management. Additionally, the system seamlessly integrates with calendars and offers features such as pre-visit forms, payment processing, and virtual queue handling, creating an organized and efficient scheduling experience. By enhancing the patient journey and optimizing clinic workflows, WaitWell aids healthcare providers in decreasing wait times, improving patient flow, and delivering consistent, quality care.

Not specified

Queue Management

WaitWell revolutionizes conventional waiting lines by introducing intelligent, virtual queuing systems that enhance customer satisfaction and streamline operations. Patrons can access the queue from their mobile devices, kiosks, or online platforms, receiving instant updates about their status in line. Meanwhile, staff benefit from an integrated dashboard that tracks arrivals, wait durations, and service dynamics, enabling them to manage priorities efficiently and alleviate crowding. With automated alerts and transparent communication, all parties stay updated, leading to reduced perceived waiting times, more efficient service, and a well-structured atmosphere for guests and employees alike.

Appointment Scheduling
Calendar
Communication Tools
Contactless
Customer Surveys
Dashboard
For Banks
For Government
For Healthcare
For Restaurants
For Retail
SMS Marketing
Supports Multiple Counters
Virtual Queue

Visitor Management

WaitWell simplifies the process for organizations to manage visitor arrivals and tracking. Visitors have the option to schedule appointments in advance or check in upon arrival using a kiosk, QR code, or mobile link, which alleviates congestion at the front desk. Automated alerts keep guests updated, while staff can monitor real-time arrival statuses and visitor traffic through a single dashboard. Incorporating capabilities such as pre-registration, ID verification, and analytics, WaitWell guarantees a secure, smooth, and polished experience for all visitors.

Alerts/Notifications
Document Management
ID Scan
Pre-Registration
Registration Management
Self Check-in
Visitor Tracking

Waitlist

WaitWell offers a convenient solution for customers to join a digital waitlist through their mobile devices, kiosks, or online platforms, reducing the need for lengthy queues and overcrowded spaces. Employees can oversee arrivals instantaneously, monitor wait durations, and streamline service priorities effectively. With automated updates, customers stay informed throughout the process, leading to a more seamless and structured experience for all.

Alerts/Notifications
Customer Database
For Restaurants
Prioritization
Public Waitlist
Reporting & Statistics
Self Check-in
Waiting Time Tracking
Waitlist Status Tracking

Workflow Automation

WaitWell enhances operational efficiency by automating essential workflows, thereby simplifying service delivery and minimizing manual interventions. It facilitates various processes such as booking appointments, managing patient intake, overseeing queue operations, and sending notifications, all of which operate seamlessly in real time, keeping both employees and clients updated. Through a unified dashboard, staff can oversee, modify, and refine workflows as needed. Automated features like reminders, alerts, and pre-filled forms help to minimize mistakes and reduce the likelihood of missed appointments. By consolidating scheduling, check-ins, and virtual queuing, WaitWell boosts productivity, ensures consistent service quality, and allows team members to concentrate on enhancing the overall experience for customers and patients.

Not specified

Categories and Features

Agentic AI

Not specified

AI Agent Builders

The Jotform AI Agent Builder is an innovative solution that empowers businesses to develop and tailor AI-driven customer service representatives without any coding knowledge. This versatile tool enables companies to create AI agents that assist users in navigating forms, respond to common inquiries, schedule appointments, and send out automated email communications. These intelligent agents can be integrated into multiple communication platforms, such as phone calls, chat interfaces, and messaging applications like WhatsApp and Messenger. With extensive customization capabilities, businesses can modify the agent's tone, behavior, and visual design to reflect their brand identity. Offering support for multiple languages and round-the-clock service, these AI agents significantly enhance operational efficiency, minimize response times, and boost customer satisfaction levels.

Not specified

AI Agents

Jotform AI Agents are sophisticated automated customer support solutions designed to deliver immediate assistance through various platforms, including phone, chat, voice, and popular messaging services like WhatsApp and Messenger. With a user base exceeding 25 million globally, Jotform allows organizations to seamlessly incorporate AI-powered agents into their operations without the need for programming skills. These AI agents can assist with a range of functions, such as helping users complete forms, responding to inquiries, and automating processes like scheduling and email communications. Featuring more than 7,000 customizable templates, businesses can tailor the look and feel of their AI agents to align with their branding. Jotform's AI-driven Agents enhance operational efficiency by offering round-the-clock support, minimizing response times, and elevating customer satisfaction through multi-language capabilities and real-time performance tracking.

Not specified

AI App Generators

The Jotform App Builder designed for ChatGPT and Claude is an intuitive, AI-driven platform that allows users to design and launch business applications without the need for coding. By utilizing natural language dialogues, this no-code solution incorporates Jotform's app development features seamlessly into ChatGPT and Claude, enabling users to create applications effortlessly without the hassle of switching platforms. Users can effortlessly craft a variety of solutions, including customer portals, employee resource centers, booking systems, e-commerce sites, event management apps, and other internal business tools simply by outlining their needs. The platform's conversational editing tools empower users to tailor aspects such as pages, forms, layouts, navigation, branding, widgets, and application configurations. Additionally, it offers integration with Jotform Forms, AI Agents, Tables, and payment processing systems, facilitating effective data management and streamlined business processes.

Not specified

AI Customer Support Agents

Jotform AI Agents are sophisticated automated solutions crafted to deliver immediate and smart customer assistance through various platforms, such as phone, chat, and popular messaging applications like WhatsApp and Messenger. These AI-powered agents are capable of performing a variety of tasks, including assisting users with forms, responding to inquiries, and automating functions like appointment scheduling. Businesses have the flexibility to personalize the look and functionality of their AI agents to align with their brand’s image. Offering support in multiple languages and operating around the clock, Jotform AI Agents enhance customer satisfaction, minimize response times, and optimize workflows. Moreover, they integrate effortlessly with forms to guarantee precise data collection and an improved user experience.

Not specified

App Makers

Jotform Apps offers a user-friendly, no-code platform that simplifies the process of app creation for businesses. With its intuitive drag-and-drop interface, users can design fully customizable applications without any coding skills. This tool enables the integration of forms, widgets, and various services into a single cohesive app, perfect for gathering data, scheduling meetings, managing payments, and streamlining workflows. Companies can tailor their apps by incorporating their logos, color schemes, and other branding elements, and they can easily share their creations via links, QR codes, or social media channels. The apps are compatible with smartphones, tablets, and desktops, allowing users to gather information conveniently from anywhere at any time. Additionally, Jotform provides a library of over 600 templates to help kickstart the app development process for diverse business purposes.

Not specified

Customer Experience

Action Management
Analytics
Dashboard
Feedback Management
Survey Management

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Negative Feedback Management
Net Promoter Score (NPS)
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Data Collection

Not specified

Data Entry

Data Capture and Transfer
Data Entry Verification
Duplicate Detection
Image Entry

Digital Signature

Jotform Sign is an intuitive electronic signature platform designed to help businesses efficiently create, distribute, and gather signatures on documents within minutes. This tool enables users to seamlessly convert PDFs into electronic signing documents and obtain signatures securely from any location at any time. With features like automated workflows, users can send documents for signing and automatically store them in cloud storage for convenient access. Companies can personalize their documents, incorporate signature fields, and send them to multiple signers effortlessly. Jotform’s secure environment guarantees that all signatures are legally binding and adhere to a variety of regulations, including eIDAS, the e-SIGN Act, and UETA.

Not specified

Document Management

Not specified

Donation Management

Campaign Management
Donation Tracking
Donor Database
Event Management
Gift Management
Grant Management
In-Kind Donations
Mobile Donations
Online Donations
Pledge Management
Volunteer Management

Drag and Drop App Builders

The Jotform App Builder for ChatGPT and Claude is an innovative no-code development platform driven by artificial intelligence, tailored for both individuals and businesses to effortlessly construct functional applications through conversational directives. This software seamlessly integrates Jotform's application-building capabilities with OpenAI's ChatGPT and Anthropic's Claude, allowing users to design and oversee their applications straight from their chosen AI assistant. By articulating an application concept in everyday language, users can generate a customizable foundation complete with pages, navigation, forms, and various interface elements. Thanks to its AI-enhanced editing features, users can easily modify layouts, revise text, change branding, create widgets, and adjust app configurations using additional prompts.

Not specified

eCommerce

Jotform Store Builder empowers businesses to swiftly and effortlessly establish an online store without any coding skills. Its intuitive drag-and-drop interface allows users to personalize their storefront, add products, set pricing, and enhance the shopping experience. Users can offer a variety of items, services, subscriptions, and even accept donations, all while processing payments through more than 40 payment gateways, including PayPal and Stripe. The platform includes beneficial features such as order management, instant sales notifications, and a smooth checkout process that doesn't require customers to create accounts. With a library of over 300 customizable store templates and various integration options, Jotform makes it simple and secure for businesses to get their online stores up and running.

Catalog Management
Inventory Management
Mobile Access
Shopping Cart
Templates

Employee Engagement

Benchmarking
Employee Awards
Employee Recognition
Feedback Management
Goal Management
Performance Management
Pulse Surveys

Employee Recognition

Goals
Manager-to-Peer Recognition
Nominations
Performance Management
Social Recognition

Forms Automation

Approval Process Control
Archiving & Retention
Collaboration
Document Indexing
Drag & Drop
Remote Document Access
Rules-Based Workflow
Text Editing
Version Control

Government

Compliance Management
Fixed Asset Management
Inventory Management
License Issuance
Work Order Management

Healthcare

Not specified

Higher Education

Admissions Management
Alumni Management
Assessment Management
Faculty / Staff Management
Financial Aid Management
Fundraising Management
Housing Management
Scheduling

HIPAA Compliance

Access Control / Permissions
Audit Management
Compliance Reporting
Data Security
Documentation Management
For Healthcare
Incident Management
Risk Management
Vendor Management

Market Research

Data Management
Email / Online
Statistical Analysis
Survey Management

No-Code Development

Business Process Automation
Collaborative Development
Drag & Drop
Templates
Visual Modeling
Web / Mobile App Development
Workflow Management

Nonprofit

Donor Management
Event Management
Fundraising Management
Member Database
Membership Management
Volunteer Management

NPS

Not specified

Online Form Builders

Jotform is a user-friendly, no-code solution that has gained the trust of more than 30 million users globally. It features a robust form builder designed to assist businesses in gathering data effectively. With an extensive selection of over 10,000 templates, you can easily create personalized forms, surveys, and online shops tailored for leads, payments, registrations, and other purposes, all without needing any coding skills. Jotform integrates effortlessly with more than 150 business applications, including CRMs, email platforms, and payment processors, streamlining your workflows. Furthermore, Jotform's AI Agents can enhance customer service by helping users, responding to inquiries, and facilitating smooth form submissions. The platform also includes features to convert collected data into insightful reports, PDFs, and automated approval workflows, boosting efficiency and minimizing manual tasks.

Assign Roles / Permissions
Collaboration Tools
Conversational Forms
Data Tables
Drag & Drop / No Code
Export to PDF
HIPAA Compliant
Import Existing Forms
Mobile Forms
Offline Forms
Pre-made Templates
Quizzes / Questionnaires
Reporting / Data Visualization
Signup Forms
Surveys

Online Quiz Makers

Not specified

Patient Intake

Not specified

PDF

Annotations
Convert to PDF
Digital Signature
Encryption
PDF Reader
Watermarking

PDF Editors

Jotform PDF Editor empowers organizations to effortlessly generate high-quality PDF documents based on the responses gathered from forms. Featuring an intuitive drag-and-drop interface, users can craft personalized PDFs that convert data into well-designed invoices, contracts, event registrations, and much more. With access to over 1,700 templates or the option to build a document from the ground up, sharing PDFs via email, cloud services, or social networks is a breeze. The platform also includes fillable PDF forms and offers features such as customization, electronic signatures, and conditional logic, ensuring that your documents maintain a professional appearance while being easy to share. Additionally, it streamlines operations by automatically producing PDFs for every form submission, enhancing time management and workflow productivity.

Not specified

Process Documentation

Not specified

Registration

Activity Registration
Attendance Management
Calendar Management
Class Registration
Contact Management
Event Registration
Form Builder
Group Registration
Online Registration
Onsite Registration
Payment Processing
Self Check-In
Surveys & Feedback

Spreadsheet

Jotform Tables serves as a comprehensive solution tailored for businesses looking to gather, structure, and oversee data with ease. This versatile tool enables users to effortlessly gather information through forms, bring in pre-existing data, or add new entries manually into personalized tables. Collaboration is made simple with features that allow users to share workspaces and monitor updates as they happen. With enhanced functionalities such as various column types, adaptable views, and automated workflows, companies can handle their data management tasks more proficiently. Additionally, Jotform Tables facilitates automatic PDF generation, straightforward data export options, and compatibility with over 200 applications, all aimed at optimizing data handling and enhancing team productivity.

Not specified

Survey

Custom Survey URLs
Data Analysis Tools
Mobile Survey
Offline Response Collection
Question Branching
Question Library
Skip Logic
Supports Audio / Images / Video

Vibe Coding

The Jotform App Builder designed for ChatGPT and Claude is an intuitive no-code platform that leverages conversational AI to streamline business app creation. Users can effortlessly construct applications by communicating their desired functionality, design, and objectives to ChatGPT or Claude. The advanced AI generation features take these verbal instructions and convert them into tailored applications that include pages, forms, navigation components, and interactive functionalities.

Not specified

Workflow Automation

Not specified

Workflow Management

Access Controls/Permissions
Approval Process Control
Business Process Automation
Calendar Management
Compliance Tracking
Document Management
Forms Management
Mobile Access
No-Code
Task Management
Third Party Integrations
Workflow Configuration

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