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What is Waitery?

Waitery is a cloud-based point-of-sale system tailored for restaurants, cafés, and quick-service venues across Canada. Customers can easily scan a QR code at their table to view the menu, place orders, share bills, tip, and pay via a mobile web browser, which eliminates the need for downloading any apps. Orders from diners, staff devices, direct online purchases, and various delivery services are routed to a kitchen display that includes station routing, an expo view, and a backup printing option for convenience. The platform also features robust menu management capabilities, secure payment processing, and bilingual support in both English and French, along with digital receipts and the ability to handle Canadian sales tax according to province. Additional functionalities include optional modules for inventory management, labor oversight, time tracking, reservations, catering, and integration with external delivery services. Waitery also supplies various hardware options, such as POS terminals, handheld devices for servers, kitchen display tablets, and printers, which can be either purchased or leased. This all-encompassing system is crafted to streamline workflows for table service, counter service, pickup, and delivery, thus serving as an indispensable asset for food-service operators throughout Canada. With its intuitive interface and diverse features, Waitery strives to improve the overall dining experience for customers while supporting restaurant staff in their operations. Ultimately, Waitery not only simplifies the ordering process but also enhances operational efficiency in the fast-paced food-service industry.

What is Kayana Kitchen Display System?

The Kayana Kitchen Display System (KDS) transforms the management of orders in restaurants and food-service kitchens by doing away with conventional paper tickets and utilizing live digital screens. This cutting-edge system brings together orders from multiple channels such as Kayana EPOS, self-service kiosks, online ordering, and WhatsApp into a single organized queue, which guarantees that every ticket reaches the correct preparation area. Kitchen personnel gain access to features like prep timers, color-coded prioritization, and customizable filters for dine-in, takeaway, and delivery, along with bump-and-recall capabilities to enhance their productivity. Additionally, the system synchronizes order statuses with both front-of-house and customer displays, while also delivering critical insights through order history and kitchen performance reports, aiding in operational evaluation. Designed for use on wall-mounted or countertop Android screens, this KDS is a vital part of the broader Kayana platform, which streamlines orders, payments, and overall operational processes. Serving a diverse range of establishments such as restaurants, quick-service outlets, dark kitchens, and multi-site hospitality operators, Kayana provides extensive support with human assistance available around the clock. This unwavering commitment to customer service extends to operators in various countries, including the UK, US, Canada, Ireland, Spain, the Netherlands, Australia, and the UAE, highlighting Kayana's dedication to uplifting the food-service sector. As the industry continues to evolve, the KDS stands out as a pivotal innovation that meets the increasing demands of modern food service.

Media

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Media

Integrations Supported

DoorDash
Uber Eats

Integrations Supported

API Availability

API Availability

Pricing Information

$14/location/month
The platform costs $14 CAD per location per month, with a one-time $250 setup fee and no per-screen kitchen-display software fee. POS hardware is purchased separately or leased over 48 months. Optional modules include online ordering, delivery integrations, inventory, time clock, reservations, and catering.

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS
Android

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Waitery

Date Founded

2021

Company Location

Canada

Company Website

waitery.ca

Company Facts

Organization Name

Kayana for Business

Date Founded

2021

Company Location

United Kingdom

Company Website

kayanaforbusiness.com/uk/products/kitchen-display-system/

Categories and Features

Restaurant POS

Not specified

Categories and Features

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