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What is Waitery?

Waitery is a cloud-based point-of-sale system tailored for restaurants, cafés, and quick-service venues across Canada. Customers can easily scan a QR code at their table to view the menu, place orders, share bills, tip, and pay via a mobile web browser, which eliminates the need for downloading any apps. Orders from diners, staff devices, direct online purchases, and various delivery services are routed to a kitchen display that includes station routing, an expo view, and a backup printing option for convenience. The platform also features robust menu management capabilities, secure payment processing, and bilingual support in both English and French, along with digital receipts and the ability to handle Canadian sales tax according to province. Additional functionalities include optional modules for inventory management, labor oversight, time tracking, reservations, catering, and integration with external delivery services. Waitery also supplies various hardware options, such as POS terminals, handheld devices for servers, kitchen display tablets, and printers, which can be either purchased or leased. This all-encompassing system is crafted to streamline workflows for table service, counter service, pickup, and delivery, thus serving as an indispensable asset for food-service operators throughout Canada. With its intuitive interface and diverse features, Waitery strives to improve the overall dining experience for customers while supporting restaurant staff in their operations. Ultimately, Waitery not only simplifies the ordering process but also enhances operational efficiency in the fast-paced food-service industry.

What is Kayana Self-Service Kiosk?

The Self-Service Kiosk serves as an engaging ordering solution tailored for restaurants and various food-service establishments, empowering customers to browse menus, customize their choices, and process payments directly at the kiosk, while also integrating seamlessly with Kayana’s point-of-sale and kitchen display systems. Customers can effortlessly navigate through available options, adjust their selections to include additional items, and incorporate suggested offerings before completing their transactions. Restaurant owners benefit from the ability to oversee their menus from a centralized platform, ensuring a uniform brand experience across multiple locations. The kiosk comes in various designs, such as floor-standing, wall-mounted, and countertop models, making it versatile for different service settings. Kayana promotes this system as particularly well-suited for quick-service restaurants, cafés, food courts, stadiums, and businesses with multiple locations. In addition to the kiosk, Kayana provides supportive tools for sales analysis and management, further optimizing operational effectiveness. The software supports a hybrid ordering model, allowing for both self-service and attendant-assisted transactions, which helps establishments efficiently manage customer orders in conjunction with their existing Kayana systems, thereby significantly enhancing the overall dining experience. This innovation not only streamlines the ordering process but also contributes to increased customer satisfaction and operational productivity.

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Integrations Supported

DoorDash
Uber Eats

Integrations Supported

Epos Now

API Availability

API Availability

Has API

Pricing Information

$14/location/month
The platform costs $14 CAD per location per month, with a one-time $250 setup fee and no per-screen kitchen-display software fee. POS hardware is purchased separately or leased over 48 months. Optional modules include online ordering, delivery integrations, inventory, time clock, reservations, and catering.

Pricing Information

Hardware can be purchased outright or paid over time; Kayana software is offered on a monthly plan.

Supported Platforms

SaaS

Supported Platforms

SaaS
Android

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Waitery

Date Founded

2021

Company Location

Canada

Company Website

waitery.ca

Company Facts

Organization Name

Kayana

Date Founded

2021

Company Location

United Kingdom

Company Website

kayanaforbusiness.com/uk/products/self-service-kiosks/

Categories and Features

Restaurant POS

Not specified

Categories and Features

Kiosk

Not specified

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