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What is Warranty Wizard?

Warranty Wizard is an all-inclusive solution tailored for managed service providers (MSPs) that streamlines the oversight of IT assets and their warranty life cycles, delivering in-depth warranty reports for desktops and servers with just a click. It seamlessly connects with professional services automation (PSA) and remote monitoring and management (RMM) systems, enabling automatic updates of asset data while producing branded PDF reports that focus on lifecycle management and sales opportunities. The platform features adjustable device rules to flag hardware approaching the end of its life and a consolidated dashboard that provides a pipeline view for both workstations and servers, along with sales analytics that assist MSPs in identifying and prioritizing devices that require attention or replacement. Users can complete the setup in under ten minutes, helping clients to effectively assess the status of their assets and their purchasing requirements through visual evaluations and customized replacement recommendations. Competing with ScalePad Lifecycle Manager, Warranty Wizard not only simplifies asset management but also promotes vendor collaborations, enhancing proactive service delivery and generating new revenue opportunities, all within an easy-to-use, one-click reporting system. This platform ultimately empowers MSPs by improving decision-making through its clear features and extensive reporting options, making it an indispensable tool for modern IT asset management. Additionally, Warranty Wizard's user-centric design ensures that MSPs can provide top-notch service to their clients while optimizing their own operational efficiency.

What is Tech-Support Pro?

Tech-Support Pro is a specialized software solution tailored for OEM equipment manufacturers, meticulously designed to oversee support cases and service histories. Support teams benefit from quick access to essential equipment data by inputting serial numbers, reviewing specifications, checking warranty expiration dates, and examining prior support interactions. Each team member can thoroughly document support engagements, including detailed notes, updates on status, warranty information, and the purpose of the call, while also maintaining a separate technical service log that covers activities such as repairs, part replacements, and firmware updates. The software includes a comprehensive knowledge base that links frequently encountered issues to their solutions, customized for different machine models. Additionally, it simplifies the tracking of escalations by providing due dates, follow-up tasks, and assessments of warranty costs based on specific models. To enhance remote assistance, users can utilize an Android app that enables live sharing through phone cameras, complemented by a single sign-on feature for streamlined access. The pricing model is structured monthly and is determined by the number of support agents, with customizable Enterprise plans available for larger teams, providing adaptability to suit diverse organizational requirements. This all-encompassing system not only streamlines workflows but also significantly boosts the productivity and effectiveness of technical support teams in addressing customer needs. As a result, Tech-Support Pro stands out as an invaluable asset for manufacturers striving to elevate their customer service experience.

Media

Media

Integrations Supported

Airstack
Autotask PSA
ConnectWise Automate
DDP Endpoint Security Suite
HP Advance
Invarosoft
Kaseya 365
RepairShopr
ScalePad Lifecycle Manager
Syncro

Integrations Supported

API Availability

API Availability

Pricing Information

$99 per month
Free Trial Offered?

Pricing Information

$99/month

Supported Platforms

SaaS

Supported Platforms

SaaS
Android

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Not specified

Company Facts

Organization Name

Invarosoft

Date Founded

2017

Company Location

United States

Company Website

www.invarosoft.com/warrantywizard/

Company Facts

Organization Name

KeplaCloud

Date Founded

2026

Company Location

United States

Company Website

keplacloud.com/tech-support-pro

Categories and Features

IT Asset Management

Not specified

Categories and Features

Help Desk

Not specified

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