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What is SolarWinds Web Help Desk?
Web Help Desk software provides an easy-to-use web interface and service portal that enhances automation and simplicity. It effectively organizes help desk ticketing processes, manages IT assets, and facilitates the handling of support requests. Users can take advantage of various features, including a comprehensive knowledge base, IT Change Control, SLA Alerting, Performance Reporting, Customer Surveys, and more, making it a versatile tool for improving IT support operations. Additionally, these functionalities work together to enhance overall efficiency and customer satisfaction.
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Integrations Supported
Dameware Remote Support
Faraday
Opsgenie
Orion
Securden Unified PAM
SolarWinds Network Configuration Manager
Integrations Supported
Dameware Remote Support
Faraday
Opsgenie
Orion
Securden Unified PAM
SolarWinds Network Configuration Manager
API Availability
Has API
API Availability
Has API
Pricing Information
$367.00/one-time/user
Free Trial Offered?
Free Version
Pricing Information
$69/month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
SolarWinds
Date Founded
2000
Company Location
United States
Company Website
www.solarwinds.com/web-help-desk
Company Facts
Organization Name
Ticketly.Support
Date Founded
2025
Company Location
India
Company Website
ticketly.support/
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
Categories and Features
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal