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What is WebFirst?

WebFirst functions as RTI's electronic customer relationship management (eCRM) platform aimed at both clients and partners, offering an online interface where users can access a collection of solutions for common problems, keep track of the status of current incidents, and initiate new support requests. This platform enhances communication, speeds up the reporting process, and provides round-the-clock access to vital information and support, reducing the necessity for extra staffing expenditures. With the right access permissions, clients can view a specific set of information that is usually only available to internal personnel, fostering customized visibility and engagement. Users are empowered to monitor their own active and recently resolved incidents, allowing them to check their status and optionally contribute updates or messages related to those cases. Moreover, they can utilize the File Download Manager feature of CustomerFirst to obtain documents, files, and solutions, which aids in efficiently resolving issues. In summary, WebFirst not only boosts customer satisfaction by offering self-service capabilities but also fortifies the connection between RTI and its users through clear and effective communication channels. This innovative platform represents a significant step towards enhancing user experience and operational efficiency.

What is Broadcom WatchTower Platform?

Enhancing business efficiency hinges on the prompt identification and resolution of critical incidents. The WatchTower Platform functions as an observability solution, streamlining incident resolution in mainframe settings by integrating and correlating metrics, data flows, and events from diverse IT silos. This platform offers a unified and user-friendly interface for operations teams, empowering them to optimize their workflows with greater effectiveness. By utilizing proven AIOps strategies, WatchTower proactively identifies potential issues at an early stage, which aids in preventing larger complications from arising. Furthermore, it incorporates OpenTelemetry to relay mainframe data and insights to observability frameworks, enabling enterprise Site Reliability Engineers (SREs) to detect bottlenecks and enhance operational efficiency. The platform enhances alerts with pertinent context, thus removing the need for multiple logins across various tools to obtain vital information. Additionally, the workflows integrated within WatchTower drastically speed up the processes of identifying, investigating, and resolving problems while simplifying the handover and escalation of issues, ultimately contributing to a more streamlined operational environment. The combination of these features not only strengthens incident management capabilities but also positions WatchTower as an essential resource for organizations aiming to elevate their operational efficiency. In a rapidly changing technological landscape, adopting such advanced tools is crucial for maintaining a competitive edge.

Media

Media

Integrations Supported

OpenTelemetry

Integrations Supported

OpenTelemetry

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

RTI Software

Company Website

www.rti-software.com/webfirst.html

Company Facts

Organization Name

Broadcom

Company Location

United States

Company Website

www.broadcom.com/products/mainframe/watchtower-observability

Categories and Features

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

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