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What is WebFirst?

WebFirst functions as RTI's electronic customer relationship management (eCRM) platform aimed at both clients and partners, offering an online interface where users can access a collection of solutions for common problems, keep track of the status of current incidents, and initiate new support requests. This platform enhances communication, speeds up the reporting process, and provides round-the-clock access to vital information and support, reducing the necessity for extra staffing expenditures. With the right access permissions, clients can view a specific set of information that is usually only available to internal personnel, fostering customized visibility and engagement. Users are empowered to monitor their own active and recently resolved incidents, allowing them to check their status and optionally contribute updates or messages related to those cases. Moreover, they can utilize the File Download Manager feature of CustomerFirst to obtain documents, files, and solutions, which aids in efficiently resolving issues. In summary, WebFirst not only boosts customer satisfaction by offering self-service capabilities but also fortifies the connection between RTI and its users through clear and effective communication channels. This innovative platform represents a significant step towards enhancing user experience and operational efficiency.

What is PEAC-WMD?

Evaluating and preparing for risks associated with hazardous materials in communities poses significant challenges. AristaTek is dedicated to providing emergency planners with resources that improve the effectiveness, speed, and thoroughness of their essential tasks. Our flagship product, PEAC-WMD, is an intuitive analytical software suite that effectively incorporates Tier II files, assesses hazardous risks found in inventories, and models potential plume, explosion, and fireball threats. Furthermore, our team of in-house experts provides comprehensive research briefs that focus on the analysis of particular substances. Designed for on-site application, the PEAC-WMD software supports First Responders in making informed choices while ensuring quick operational responses for HAZMAT and CBRNE situations where immediate information is crucial. In emergencies where timely decision-making is key, making the right initial choices can greatly enhance the overall outcome as the situation unfolds, prioritizing the safety of responders, the community, and surrounding assets. Additionally, our unwavering commitment to continuous support guarantees that emergency planners will always have essential tools readily available to them, empowering them to address any challenge effectively. This proactive approach ensures that preparedness remains at the forefront of community safety efforts.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

RTI Software

Company Website

www.rti-software.com/webfirst.html

Company Facts

Organization Name

AristaTek

Company Website

www.aristatek.com

Categories and Features

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Categories and Features

EMS

Availability Indicator
Billable Items Tracking
Daily Unit Loading Analysis
Dispatch Monitoring
EMS Service Roles Time Clock
Electronic Signature
Equipment Tracking
Fleet Management
NEMSIS Compliance
Patient Database
Point-of-Service Data
Refusal Statements
Shift Management
Supply Management

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