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Ratings and Reviews 0 Ratings

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features
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What is WebRTC?

WebRTC allows developers to embed real-time communication functionalities into their applications by leveraging an open standard framework. It supports the seamless exchange of audio, video, and different types of data between users, enabling the creation of comprehensive solutions for both voice and video communications. This technology is designed to work with all modern web browsers as well as native applications on major operating systems. The core technologies behind WebRTC comply with an open web standard and can be accessed via standard JavaScript APIs found in leading browsers. For mobile applications on platforms like Android and iOS, a dedicated library is available to provide the same functionalities. The WebRTC project is open-source, receiving support from major industry players such as Apple, Google, Microsoft, and Mozilla. Additionally, the maintenance of this resource page falls under the purview of the Google WebRTC team, ensuring that users are kept informed about the latest updates and advancements in the technology. This commitment to continuous improvement reflects the dynamic nature of real-time communication in modern applications.

What is Fonvirtual Call Center?

Customers can choose from multiple ways to contact your call center, such as voice, video, and messaging options on their mobile devices, along with click-to-call features available on your website, app, and even through services like WhatsApp or email. The cloud-based Call Center Software you implement leverages a wealth of experience, the efficient functionality of Automatic Call Distribution (ACD), and the advanced capabilities of WebRTC technology. This state-of-the-art system allows agents to engage using their preferred devices—whether that's a desktop, smartphone, or tablet—enabling remote access from nearly any location worldwide. You can expand your international reach by acquiring phone numbers from various countries, thus creating a local presence with numbers tailored to those areas. By integrating call buttons into your website and applications, customers can reach you for free with just a click from anywhere. Additionally, adding a WhatsApp channel to your Call Center Software facilitates seamless communication between agents and clients through WhatsApp messages, significantly enhancing customer experience and accessibility. This approach not only fosters better client engagement but also strengthens your brand's presence on a global scale, making it easier to connect with diverse audiences. Embracing these technologies can transform how customers interact with your business, leading to improved satisfaction and loyalty over time.

Media

Media

Integrations Supported

Android
Apple iOS
ConnectNow+
FoxyProxy
Google
JavaScript
LiveKit
LiveLitigation
Mozilla Firefox
Multilogin
Professor
REVE SBC
RxDB
VPNLY
Video Call Center
WhatsApp
X Browser
gpt-4o-mini Realtime

Integrations Supported

Android
Apple iOS
ConnectNow+
FoxyProxy
Google
JavaScript
LiveKit
LiveLitigation
Mozilla Firefox
Multilogin
Professor
REVE SBC
RxDB
VPNLY
Video Call Center
WhatsApp
X Browser
gpt-4o-mini Realtime

API Availability

Has API

API Availability

Has API

Pricing Information

Free
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

WebRTC

Company Location

United States

Company Website

webrtc.org

Company Facts

Organization Name

Fonvirtual

Date Founded

2010

Company Location

Spain

Company Website

www.fonvirtual.com/en/call-center-software/

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

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