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What is Webex Notify?

Reduce the influx of incoming calls while simultaneously improving the customer experience by providing timely and relevant alerts to your customers. Designed specifically for large organizations with unique security and communication requirements, Webex Notify efficiently oversees notifications via SMS, email, and voice, featuring an array of templates, extensive contact lists, de-duplication options, and the ability to send bulk messages through various channels. By controlling the types of messages dispatched on the organization's behalf, you can reduce the risks and inconsistencies associated with free messaging services. Employ pre-defined notification templates suitable for different channels and set a hierarchy to determine which communications should take priority. Moreover, user capabilities and access can be managed through system-level permissions, granting specific privileges to authorized personnel. Notifications can be grouped according to particular cost centers, enabling the application of cost center-based quotas to monitor usage throughout the organization, thereby promoting both efficiency and accountability in communication practices. This all-encompassing strategy not only simplifies messaging processes but also aligns with the organization's overarching objectives and enhances overall operational effectiveness.

What is Alerts4Dynamics?

To keep your Dynamics 365 CRM users informed about significant updates, you can create, schedule, and manage alerts directly within the CRM platform. Notifications can be added to individual records or multiple records, ensuring that your Dynamics 365 CRM users receive the necessary information. These notifications have the flexibility to be displayed for as long as needed or can be reactivated when necessary. Users can easily access the notification button from anywhere in the CRM interface, and it is designed to be compatible with all entities. • You can establish various types of alerts, including Announcement, Rule-Based, Record-Based, and Event-Based notifications. • Alerts may appear as Pop-ups or Form Notifications for Dynamics 365 CRM users and can also be dispatched via Email to both CRM users and external customers. • Notifications can be categorized into three types: Information, Warning, or Critical. • Specify the start date for when the notifications should begin appearing and an end date to halt the creation of new alerts. Additionally, you can set the duration for how long a notification remains visible if it is not dismissed by the user. • Alerts can be tailored for specific audiences as well as for dynamic groups based on changing criteria. • Users have the option to choose their preferred method for receiving alerts, whether through Pop-ups or Email Notifications, providing a customizable experience. This ensures that all users can stay updated in the way that best suits their needs.

Media

Media

Integrations Supported

Microsoft Dynamics 365
Webex Campaign
Webex Connect
Webex Engage

Integrations Supported

Microsoft Dynamics 365
Webex Campaign
Webex Connect
Webex Engage

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Cisco

Date Founded

1984

Company Location

United States

Company Website

cpaas.webex.com/products/webex-notify

Company Facts

Organization Name

Inogic Tech

Date Founded

2006

Company Location

India

Company Website

www.inogic.com

Categories and Features

Push Notifications

A/B Testing
Analytics
Campaign Segmentation
Contextual Targeting
Device Targeting
Expiry Notifications
Geo Targeting
Mobile Notifications
Notification Scheduling
Visual Notifications
Web Notifications

SMS Marketing

2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

Categories and Features

Push Notifications

A/B Testing
Analytics
Campaign Segmentation
Contextual Targeting
Device Targeting
Expiry Notifications
Geo Targeting
Mobile Notifications
Notification Scheduling
Visual Notifications
Web Notifications

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