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What is Webex Notify?

Reduce the influx of incoming calls while simultaneously improving the customer experience by providing timely and relevant alerts to your customers. Designed specifically for large organizations with unique security and communication requirements, Webex Notify efficiently oversees notifications via SMS, email, and voice, featuring an array of templates, extensive contact lists, de-duplication options, and the ability to send bulk messages through various channels. By controlling the types of messages dispatched on the organization's behalf, you can reduce the risks and inconsistencies associated with free messaging services. Employ pre-defined notification templates suitable for different channels and set a hierarchy to determine which communications should take priority. Moreover, user capabilities and access can be managed through system-level permissions, granting specific privileges to authorized personnel. Notifications can be grouped according to particular cost centers, enabling the application of cost center-based quotas to monitor usage throughout the organization, thereby promoting both efficiency and accountability in communication practices. This all-encompassing strategy not only simplifies messaging processes but also aligns with the organization's overarching objectives and enhances overall operational effectiveness.

What is DupeCatcher?

For your organization to maintain dependable customer data, DupeCatcher offers an effective solution to block, manage, and remove duplicate entries within Salesforce®. Duplicate records can cause significant issues, including confusion, reduced productivity, and increased frustration among users. With DupeCatcher, duplicates are prevented in real-time as data is entered, allowing your customer information to stay accurate and your team to function smoothly. The installation process is quick and straightforward, requiring only a few minutes to set up within your Salesforce environment. You have the capability to establish custom filters and rules that detect duplicates right at their source. Operating in real-time, DupeCatcher actively works to prevent duplicates by scanning new manual entries, modified existing records, or data imported through web forms. Additionally, the system empowers you to create personalized filters and rules based on a combination of standard and custom Salesforce fields, employing various matching techniques. This level of customization ensures that the duplicate detection process can be precisely adapted to meet the specific requirements of your organization, ultimately enhancing data integrity and operational efficiency. By utilizing DupeCatcher, you are investing in a tool that not only streamlines data management but also fosters a more productive work environment.

Media

Media

Integrations Supported

Webex Campaign
Webex Connect
Webex Engage

Integrations Supported

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub

Company Facts

Organization Name

Cisco

Date Founded

1984

Company Location

United States

Company Website

cpaas.webex.com/products/webex-notify

Company Facts

Organization Name

Symphonic Source

Date Founded

2010

Company Location

United States

Company Website

www.dupecatcher.com

Categories and Features

Push Notifications

Not specified

SMS Marketing

Not specified

Categories and Features

Data Deduplication

Not specified

Sales Force Automation

Contact Management
Lead Management

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