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What is Wegweiser?

Wegweiser operates as an adaptable SaaS platform specifically designed for managed service providers and IT departments, augmenting remote monitoring and management (RMM) systems with advanced endpoint intelligence. By utilizing agents that work seamlessly across Windows, Linux, and macOS, it collects crucial device telemetry to evaluate numerous factors such as performance, security protocols, application usage, network statistics, software inventory, and patch management status. The intuitive console effectively aggregates insights and health scores for devices, groups, organizations, and tenants, featuring onboarding assessments, trend analysis, alerts, comprehensive reporting tools, and compliance mapping. Technicians gain the advantage of AI-assisted chat, which supports them in investigating findings and identifying potential causes of problems. Moreover, the platform offers browser-based terminal access and remote-control capabilities to simplify endpoint management tasks. Wegweiser integrates smoothly with select help-desk and RMM systems, enabling the delivery of alerts through platforms like Slack, Microsoft Teams, email, or webhooks. This solution is meticulously crafted to support MSPs managing diverse client environments while also enhancing visibility and control for internal IT teams alongside their current RMM solutions. With its extensive array of features, Wegweiser not only streamlines operational processes but also bolsters overall service delivery, ultimately allowing teams to focus on strategic initiatives rather than routine monitoring tasks.

What is N-able Cloud User Hub?

The Cloud User Hub functions as an all-encompassing portal tailored for Microsoft CSP users, facilitating the automation of everyday tasks across the entire suite of Microsoft 365 applications without the inconvenience of toggling between different consoles or customer accounts. By enhancing the oversight of Microsoft cloud services for users and applications within Microsoft 365, this platform effectively streamlines workflows and eliminates the burden of managing multiple dashboards. Users are empowered with a diverse array of Command Blocks specifically crafted for executing routine tasks and commands across a multitude of cross-tenant users, applications, and devices at once. In addition, it provides a framework for the standardization of security measures and access controls customized for specific technicians and tenants, ensuring that the necessary functionalities are accessible while reducing potential security risks. The tool also simplifies the reporting process, facilitating the quick identification of any discrepancies or irregularities in usage. With the elimination of cumbersome spreadsheets and the monotony of manual tracking, all billing activities can be managed efficiently in a single, intuitive location. Moreover, the Cloud User Hub offers insightful analytics concerning Microsoft 365 usage trends, allowing for informed adjustments to licenses and helping to cut unnecessary expenses effectively. All in all, this platform is meticulously designed to enhance and optimize the management experience for Microsoft 365 users in a comprehensive manner, making it an invaluable resource for efficient cloud service management.

Media

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Media

Integrations Supported

Microsoft Teams
Kaseya VSA
Slack
Zammad

Integrations Supported

Microsoft Teams
Microsoft 365
Microsoft Exchange
Microsoft OneDrive
Microsoft Power Automate
Microsoft SharePoint

API Availability

API Availability

Pricing Information

$2/endpoint/month
Bring Your Own Key is $2/endpoint/month; you supply the AI-provider key and pay the provider separately. Standard is $5/endpoint/month with 60 Wegcoins per endpoint. Continuous is $15/endpoint/month with 400 Wegcoins per endpoint. Each account starts with 1,000 free Wegcoins and no card is required. Billing counts only endpoints that checked in during the month.
Free Trial Offered?

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS
Windows
Mac
Linux

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Old Forge Technologies

Date Founded

2020

Company Location

United Kingdom

Company Website

wegweiser.tech/

Company Facts

Organization Name

N-able

Company Location

United States

Company Website

www.n-able.com/products/cloud-user-hub

Categories and Features

MSP

Not specified

Categories and Features

Cloud Management

Not specified

License Management

Not specified

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