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What is Wegweiser?

Wegweiser operates as an adaptable SaaS platform specifically designed for managed service providers and IT departments, augmenting remote monitoring and management (RMM) systems with advanced endpoint intelligence. By utilizing agents that work seamlessly across Windows, Linux, and macOS, it collects crucial device telemetry to evaluate numerous factors such as performance, security protocols, application usage, network statistics, software inventory, and patch management status. The intuitive console effectively aggregates insights and health scores for devices, groups, organizations, and tenants, featuring onboarding assessments, trend analysis, alerts, comprehensive reporting tools, and compliance mapping. Technicians gain the advantage of AI-assisted chat, which supports them in investigating findings and identifying potential causes of problems. Moreover, the platform offers browser-based terminal access and remote-control capabilities to simplify endpoint management tasks. Wegweiser integrates smoothly with select help-desk and RMM systems, enabling the delivery of alerts through platforms like Slack, Microsoft Teams, email, or webhooks. This solution is meticulously crafted to support MSPs managing diverse client environments while also enhancing visibility and control for internal IT teams alongside their current RMM solutions. With its extensive array of features, Wegweiser not only streamlines operational processes but also bolsters overall service delivery, ultimately allowing teams to focus on strategic initiatives rather than routine monitoring tasks.

What is Uniportal?

Uniportal is a cloud-based platform focused on AI operations, specifically designed for managed service providers (MSPs). This platform seamlessly connects an AI agent with the service desks and operational tools used by MSPs, such as PSA, RMM, identity management, documentation, and cloud distribution systems. The sophisticated AI agent is capable of understanding the context of support tickets and follows predefined natural-language procedures, enabling it to either recommend or carry out authorized troubleshooting and account management tasks, with tailored approval settings for various tools and actions. MSPs are provided with the option to personalize runbooks according to their clients' needs, while technicians can oversee the agent's functionality throughout the ticketing process. Moreover, there is a client portal that allows end users to submit requests and create tickets. Uniportal is specifically aimed at enhancing the efficiency of MSP helpdesk teams by effectively handling routine Level 1 and Level 2 tasks, like password resets and account adjustments. As a result, a job that usually takes a technician approximately 45 minutes can be reduced to just 2 minutes for evaluation. This remarkable streamlining not only boosts productivity but also significantly elevates the quality of service provided to clients, ultimately fostering better client relationships and satisfaction.

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Integrations Supported

Kaseya VSA
Microsoft Teams
Slack
Zammad

Integrations Supported

Addigy
Autotask PSA
ConnectWise PSA
Datto RMM
Egnyte
Google Workspace
HaloPSA
Hudu
IT Glue
Level
Microsoft 365
NinjaOne
Pax8

API Availability

API Availability

Pricing Information

$2/endpoint/month
Bring Your Own Key is $2/endpoint/month; you supply the AI-provider key and pay the provider separately. Standard is $5/endpoint/month with 60 Wegcoins per endpoint. Continuous is $15/endpoint/month with 400 Wegcoins per endpoint. Each account starts with 1,000 free Wegcoins and no card is required. Billing counts only endpoints that checked in during the month.
Free Trial Offered?

Pricing Information

$299/month
The Starter plan is $299/month with annual billing; annual plans are billed upfront.

Supported Platforms

SaaS
Windows
Mac
Linux

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Documentation Hub
On-Site Training

Company Facts

Organization Name

Old Forge Technologies

Date Founded

2020

Company Location

United Kingdom

Company Website

wegweiser.tech/

Company Facts

Organization Name

Uniportal Inc.

Date Founded

2025

Company Location

Canada

Company Website

uniportal.ai

Categories and Features

MSP

Not specified

Categories and Features

MSP

Not specified

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