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What is Wheatley Sapphire?

As a manager of meter equipment, implementing our state-of-the-art utility metering software will guarantee that your operations and client relationships start off on the right foot. You won’t require any specific industry expertise to adeptly use this product. Designed for organizations of varying sizes, Wheatley Sapphire delivers outstanding results consistently. We have made the intricate aspects easier to handle, allowing you to concentrate on what genuinely matters in your work. The software is tailored to assist you with industrial tasks while prioritizing user experience and business requirements, resulting in a product that is both intuitive and visually attractive! Crafted with input from industry experts, it skillfully merges functionality with an appealing design. We encourage you to contact us to explore potential solutions, arrange a demonstration, or ask about pricing details. The platform efficiently processes all DTN and RGMA data flows for dual fuel meter operators, enhancing operational efficiency. Moreover, the user dashboard offers clear insights into volumes and statuses, greatly aiding in effective management of tasks. With seamless access to work requests and flow data, whether summarized or detailed, you can optimize your operations with ease. This holistic approach guarantees that your metering processes are not only efficient but also flexible enough to adapt to future requirements, ensuring long-term success in your operations.

What is Sigma CC&B?

Sigma CC&B serves as an intuitive online customer support platform, designed specifically for customer service agents to swiftly access customer information. Tailored for Retail Energy Providers, this system streamlines the management of everyday tasks while enhancing customer satisfaction and loyalty. It includes a diverse array of features such as Prospect and Campaign Management, Business Intelligence Reporting, and more, effectively supporting various products like electricity, gas, and other services. The Customer Portfolio screen offers a clear snapshot of vital customer data and provides easy navigation to in-depth details, including billing information, market activities, meter readings, contract details, and customer communications. Additionally, CC&B promotes real-time engagement for customer care representatives, simplifying the journey from the first customer inquiry to the finalization of payment transactions. This cohesive strategy not only boosts operational productivity but also guarantees that customer requests are addressed swiftly and effectively, thus fostering a more reliable service environment. By prioritizing user experience and operational efficiency, Sigma CC&B positions itself as an essential tool for enhancing the overall customer experience in the retail energy sector.

Media

Media

No images available

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

Windows

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Not specified

Training Options

Documentation Hub
On-Site Training

Training Options

Not specified

Company Facts

Organization Name

Wheatley Solutions

Company Location

United Kingdom

Company Website

www.wheatleysolutions.co.uk/products/wheatley-sapphire/

Company Facts

Organization Name

ESG

Date Founded

1998

Company Location

United States

Company Website

www.isigma.net

Categories and Features

Utility Billing

Not specified

Categories and Features

Utility Billing

Electricity
Meter Management
Natural Gas
Rate Management
Water

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