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What is WinCHM?

WinCHM is a user-friendly and powerful software solution crafted for the creation of help documentation. It enables users to effortlessly learn how to produce professional-grade and visually engaging help files in various formats, including HTML Help (CHM), online help, PDF manuals, and Word documents. With its sophisticated features, users can create a CHM file from scratch or transform a set of existing HTML files into the CHM format with ease. Moreover, it allows for the opening and editing of already existing CHM files, providing flexibility in documentation management. The software is template-supported, which facilitates the creation of uniformly styled HTML help files effortlessly. It also boasts a full suite of features dedicated to web help development, such as Contents, Index, Search, and Bookmark options, which enhance user navigation and accessibility. An integrated WYSIWYG HTML editor streamlines the editing process, removing the necessity for any external word processing applications. Additionally, the enhanced table of contents hierarchy editor improves organization, while multi-select moving and icon customization features simplify the overall design workflow. WinCHM Pro stands out as a highly accessible tool, allowing users of all skill levels to tap into its robust capabilities without a steep learning curve. Ultimately, it serves as an outstanding resource for anyone aiming to optimize their help authoring experience and achieve effective documentation.

What is MindTouch?

MindTouch is a powerful AI-driven knowledge management platform designed to enhance customer self-service, support agents, and elevate the overall customer experience. This innovative solution empowers businesses to create, manage, and distribute customized and consistent content across various channels, including websites, support portals, and CRM systems. Key features include sophisticated search capabilities, personalized content delivery, robust access control options, and smooth integration with popular platforms like Salesforce and ServiceNow. Furthermore, it supports content in different languages and offers analytics tools to optimize the knowledge base's performance. Acting as a centralized repository of information, MindTouch effectively reduces support expenses, increases customer satisfaction, and improves operational efficiency, ultimately creating a more seamless service experience for users. By adapting to diverse organizational requirements, it proves to be a crucial tool for companies aiming to deliver outstanding customer service, thus fostering loyalty and long-term relationships with their clientele.

Media

Media

No images available

Integrations Supported

Adobe Document Cloud
Five9
Indent
Microsoft 365
Microsoft Word
SAP CRM
SAP Knowledge Central
SAP Service Cloud
SAP SuccessFactors
Salesforce Experience Cloud
Salesforce Service Cloud
SearchUnify
ServiceNow
Zendesk
Zoho Directory

Integrations Supported

Adobe Document Cloud
Five9
Indent
Microsoft 365
Microsoft Word
SAP CRM
SAP Knowledge Central
SAP Service Cloud
SAP SuccessFactors
Salesforce Experience Cloud
Salesforce Service Cloud
SearchUnify
ServiceNow
Zendesk
Zoho Directory

API Availability

Has API

API Availability

Has API

Pricing Information

$129 per user
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

WinCHM

Company Location

United States

Company Website

www.softany.com/winchm/

Company Facts

Organization Name

MindTouch

Date Founded

2005

Company Location

United States

Company Website

www.mindtouch.com

Categories and Features

Help Authoring Tools

Collaboration Tools
Content Library
Drag & Drop Editing
Image Library
Import HTML / Word
Multi-Format Output
Offline Editing
Preview Output
Screenshot Tool
Search
Templates
Text Editor / Word Processor
Translation Tools
Version Control

Categories and Features

Help Authoring Tools

Collaboration Tools
Content Library
Drag & Drop Editing
Image Library
Import HTML / Word
Multi-Format Output
Offline Editing
Preview Output
Screenshot Tool
Search
Templates
Text Editor / Word Processor
Translation Tools
Version Control

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

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