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What is WinCall?

WinCall, developed by TeleManagement Technologies, is an innovative call accounting solution that provides organizations with critical insights needed to create a cost-effective telecommunications framework. By employing a centralized method for tracking and reporting calls, WinCall is capable of overseeing both domestic and international locations, regardless of the type of PBX system in use—whether it's IP, digital, or analog—while also offering outstanding customer service. Implementing WinCall not only streamlines internal billing processes but also plays a vital role in identifying PBX toll fraud, improving employee productivity, and generating usage statistics that support strategic planning for telecom networks. Additionally, the robust features of this software empower businesses to effectively manage their communication costs and refine their telecommunication strategies, paving the way for future development and expansion. This ensures that organizations remain competitive in a rapidly evolving communication landscape.

What is Cloudphony ?

You envision launching a call center, but the prospect of a hefty capital investment is daunting. A reliable telecom infrastructure is crucial for any call center, particularly those engaged in sales or customer service, as they often need various phone channels. We're thrilled to offer you a solution to establish your own call center without the burden of expensive telecom hardware; instead, you can leverage your existing equipment while enjoying comprehensive managed services. Our approach to setting up a call center is not only affordable but also ideal for both startups and those looking to expand. With no initial capital outlay necessary, we provide a variety of local numbers from across the globe, including single-channel, dual-channel, and multichannel telephone numbers (DID) from 79 countries. You'll benefit from unlimited incoming minutes and customizable packages for both outgoing and international calls, complemented by personalized IVR systems. Furthermore, we present adaptable contracts that negate the need for hardware, simplifying the management of your call center and ensuring seamless integration with your CRM or client database. In this way, you can concentrate on business growth while we take care of the technical details, allowing you to focus on what truly matters. This partnership not only streamlines the process but also empowers you to seize new opportunities in the marketplace.

Media

Media

Integrations Supported

Operate

Integrations Supported

Operate

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

TeleManagement Technologies

Date Founded

1996

Company Location

United States

Company Website

www.telmantec.com/solutions/call-accounting/wincall

Company Facts

Organization Name

SandeshLIVE

Company Website

cloudphony.com/call-centre-solution/

Categories and Features

Call Accounting

By-Extension Reporting
Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
Who Answered Log

Categories and Features

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

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