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What is Wiraya?

Enhance customer interactions by utilizing automated, personalized conversations that significantly boost customer lifetime value by engaging them at critical stages of their journey. Encouraging your customers to take action can lead to conversion rates that soar up to four times the industry average. After investing millions to attract your clientele, the key challenge is to keep them engaged and responsive to your outreach throughout their entire relationship with your brand. Each ineffective message not only fails to resonate but also signifies a potential loss in revenue, as it can deter customers from activating services, upgrading, or renewing their subscriptions. It's vital to stimulate action through the channels your customers trust most, especially mobile. Wiraya skillfully identifies the most appropriate message, timing, and communication method for every individual, blending voice, text, and mobile messaging seamlessly. This cutting-edge strategy allows businesses to effectively engage their customers during crucial moments of their journey, all while maintaining a personal connection. With Wiraya's scalable and non-intrusive methods, your customer communications not only leave a significant impact but also cultivate enduring relationships, ensuring long-term success. Ultimately, this approach not only enhances customer satisfaction but also drives business growth through sustained engagement.

What is Viafoura?

Viafoura, a company specializing in digital experiences, provides brands with a comprehensive set of engagement and personalization tools designed to transform unknown visitors into known users and maximize conversion rates. By enabling brands to cultivate direct connections with their audiences, we help them lessen their reliance on social media platforms. Our extensive array of engagement solutions includes live chat features, tailored polls, interactive community discussions, ratings and reviews, an on-site community feed, along with personalized notifications and alerts, all aimed at engaging, converting, and retaining visitors directly on the brands' owned platforms. In addition, Viafoura offers AI-driven, top-tier content moderation solutions that can be tailored to align with each customer's specific community standards. This allows clients to effectively scale their audience engagement and community-building initiatives while ensuring a respectful and brand-safe online environment, ultimately fostering a more meaningful connection with their audience. As a result, brands can enhance their overall digital strategy and create lasting relationships with their users.

Media

Media

Integrations Supported

Integrations Supported

Arc XP
BlueConic
OAuth
SAP Customer Data Cloud
WordPress
Zephr

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Wiraya

Company Location

United Kingdom

Company Website

wiraya.com

Company Facts

Organization Name

Viafoura

Date Founded

2012

Company Location

Canada

Company Website

viafoura.com

Categories and Features

Customer Engagement

Analytics
Communication Management
Community Management
Content Syndication
Feedback Collection
Live Chat
Video Content

Categories and Features

AI Review Management

Not specified

Blog

Analytics
Comment Moderation
Post Management
Search

Community

Content Moderation
Discussions / Forums
Ideation / Crowdsourcing
Member Directory
Membership Management

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Live Chat

Customizable Branding
Proactive Chat
Third Party Integration
Website Visitor Tracking

Review Management

Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis

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