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What is Wizaplace?

Wizaplace - The comprehensive platform for marketplace creation Wizaplace serves as a comprehensive platform designed for the development of marketplaces. This SaaS solution encompasses all essential features required for the establishment and management of a marketplace. Its architecture consists of a functional core that provides a back office for both sellers and administrators, alongside a front office tailored for customers. Wizaplace stands out as a user-friendly, complete, and powerful solution suitable for various market types, including B2C, B2B, and C2C products or services. Key advantages of the Wizaplace solution include: - An intuitive all-in-one interface - Rapid marketplace implementation - No commissions charged on customer sales - Robust SaaS technology that ensures reliability A diverse range of businesses, from startups seeking to quickly test their business models to established corporations pursuing avenues for growth, have opted for Wizaplace to launch their marketplaces successfully. Moreover, the platform's versatility makes it an attractive choice for companies across multiple industries.

What is Klaus?

Rapidly expanding companies such as Epic Games, Hopin, and Wistia leverage Klaus to enhance agent capabilities and foster more positive customer interactions. ✨ Users of Klaus have experienced: - A remarkable 70% reduction in time spent on quality control - An increase in customer satisfaction (CSAT) exceeding 10% - A doubling in the speed of onboarding new agents ✨ Our fantastic features include: - Automation and scalability for quality assurance - The ability to rate and provide feedback on conversations - Customizable rating categories and scales - Swift onboarding processes for new support representatives - AI-driven identification of meaningful conversations - Automated goal assignments and tracking - Targeted coaching with accuracy - Filtering conversations by complexity, sentiment, CSAT, and more - Agent-specific filters for volume, sentiment, and CSAT With Klaus, you can dive deep into data insights while also gaining a broader perspective through visual representations. As a comprehensive solution, Klaus serves as your go-to resource for training and enhancement, ensuring your teams are equipped for success.

Media

Media

Integrations Supported

Aircall
Assembled
CallHippo
Drift
Freshdesk
Front
Geckoboard
Gorgias
Help Scout
Helpshift
Intercom
Kayako
Kustomer
LiveAgent
LiveChat
My Country Mobile
Orthogonal
Salesforce Agentforce Service
Wix Answers
Zendesk

API Availability

API Availability

Has API

Pricing Information

Price on request

Pricing Information

All plans have unlimited team size and are billed per user in the workspace.

All plans include:
Integrations with 17 help desk software and CRMs
Roles for different review setups
5-star email and chat support
OAuth via Google and Slack
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

Wizaplace

Date Founded

2012

Company Location

France

Company Website

www.wizaplace.com/en/home-en/

Company Facts

Organization Name

Klaus

Date Founded

2018

Company Location

Estonia / Remote

Company Website

klausapp.com

Categories and Features

Customer Experience

Action Management
Analytics
Dashboard
Feedback Management

Customer Success

Not specified

eCommerce

CRM
Catalog Management
Channel Management
Customer Accounts
Data Security
Inventory Management
Kitting
Mobile Access
Multi-Store Management
Order Management
Product Configurator
Promotions Management
Reviews Management
SEO Management
Shopping Cart
Templates

Procurement

Catalog Management
Inventory Management
Purchase Order Management
Supplier Management

Web Analytics

Not specified

Website Builder

Auto Update
Content Import / Export
Invoices
Landing Pages / Web Forms
Online Store Builder
Pre-built Templates
Real Time Editing
SEO
Survey Builder

Categories and Features

Customer Experience

Analytics
Dashboard
Feedback Management
Multi-Channel Collection
Sentiment Analysis
Text Analysis
Trend Analysis

Customer Satisfaction

Analytics
Call Reporting
Complaint Monitoring
Feedback Collection

Customer Service

Knowledge Base
Live Chat
Performance Metrics
Surveys & Feedback

Customer Success

Customer Engagement

Help Desk

Not specified

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