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Ratings and Reviews 0 Ratings
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What is Wolken Service Desk?
Wolken Software provides a comprehensive range of AI-driven SaaS 2.0 cloud-native applications designed for Customer Service and Enterprise Solutions, such as Wolken ServiceDesk and Wolken HR Case Management. The company features a wide array of plug-and-play functionalities tailored for businesses, which encompass Omnichannel Support, Real-Time Reporting, an integrated Business Intelligence tool, seamless Integrations with Third-Party Applications, as well as Auto Categorization and Auto Routing for incoming queries. With an emphasis on user-friendly configuration and low-code customizations, Wolken ensures a rapid Time-to-Market. Additionally, the platform is offered at a significantly reduced cost, which could lower your operational expenses by up to 50%. Notably, Wolken has effectively supplanted renowned competitors among Fortune 500 and Fortune 1000 companies, showcasing its reliability and efficiency in the industry. This track record emphasizes Wolken's commitment to delivering value and innovation in enterprise solutions.
What is Ariglad?
Ariglad is designed to provide businesses with vital resources for delivering exceptional customer service, enhancing support operations, and gaining important insights into customer interactions. Its AI-powered capabilities go beyond simply analyzing customer queries; they also suggest pertinent content to bridge knowledge gaps and encourage regular updates of existing articles. The platform organizes, prioritizes, and manages all support requests seamlessly through an intuitive help desk interface. With its omnichannel capabilities, Ariglad ensures robust support across various communication platforms. Additionally, it offers easy access to over 1,000 integrations that can be set up without hassle, ensuring a uniform client experience while streamlining everyday tasks. This system enables you to meet client demands directly from your workspace, and you can manage support inquiries efficiently within your email inbox, significantly boosting your productivity and responsiveness. By simplifying these workflows, Ariglad enhances customer satisfaction and empowers teams to operate more effectively, ultimately contributing to a more cohesive service experience. This multifaceted approach not only addresses immediate client needs but also fosters long-term relationships built on reliability and efficiency.
Integrations Supported
Gmail
Slack
Ashby
Box
Close
HubSpot Customer Platform
Insightly
Keap
Microsoft Outlook
Microsoft Teams
Integrations Supported
Gmail
Slack
Ashby
Box
Close
HubSpot Customer Platform
Insightly
Keap
Microsoft Outlook
Microsoft Teams
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
$59 per user, per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Wolken Software
Company Location
United States
Company Website
www.wolkensoftware.com
Company Facts
Organization Name
Ariglad
Company Location
United States
Company Website
www.ariglad.com
Categories and Features
Complaint Management
Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Remote Support
Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Human Resources
360 Degree Feedback
Applicant Tracking
Attendance Management
Benefits Management
Career Development Planning
Compensation Management
Compliance Management
Employee Database
Employee Lifecycle Management
Onboarding
Payroll Management
Performance Management
Recruiting Management
Self Service Portal
Succession Planning
Time & Attendance Management
Time Off Management
Timesheets
Training Management