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What is Wonderment?

Crafting remarkable experiences for customers after they finalize their purchases is essential. Proactively addressing potential questions about order status can prevent confusion before it even starts. By providing timely and branded updates on shipping, you can significantly enhance customer satisfaction. For eCommerce brands, transparency stands out as a powerful asset. Wonderment transcends the typical order tracking system; we offer an all-encompassing view of your shipments, enabling you to create a delightful post-purchase experience that exceeds expectations. It's crucial to keep customers updated on their order status, including any shipping delays or complications. This strategy not only increases customer satisfaction but also reduces support costs, creating a win-win situation for everyone involved. Offer immediate updates on orders through familiar platforms to heighten the overall customer experience. Empower your support and operations teams with daily summaries and real-time notifications about any stalled, delayed, or missing shipments, while ensuring internal communication flows smoothly via tools like Slack, Gorgias, or email. By implementing this streamlined approach, you can revolutionize customer interactions, cultivate loyalty, and ultimately set your business apart in a competitive market. In doing so, you create an environment where customers feel valued and informed every step of the way.

What is Trackr?

With connections to over 900 carriers worldwide, you and your customers will always stay updated on the whereabouts of your shipments. By implementing automated email alerts, customers can easily monitor their order status, which greatly decreases the frequency of inquiries about their orders. The service accommodates a range of shipping methods, such as AliExpress Standard Shipping, YunExpress, 4PX, CJ Packet, and ePacket (China Post, China EMS), while allowing you to discreetly mask any Chinese origins. This parcel tracking solution is designed to provide a customized experience, enabling you to adjust the tracking template to fit your store's visual theme. You have the power to modify text colors, button styles, and background images, along with the choice of which tracking details to display. Furthermore, you can add a note in the "seller's message" section to foster deeper customer interaction. To enhance your revenue stream, think about activating product suggestions on the tracking interface. This feature serves not only to keep customers informed but also to lessen the load on customer service agents dealing with "where is my order" queries. Customers can easily retrieve their order information through your store's tracking page at any time, using their shipment tracking number or by combining their order ID with their email. This frictionless tracking process not only improves customer satisfaction but also cultivates brand loyalty, making it a vital tool for your business. As a result, your customers will appreciate the efficiency and ease of keeping tabs on their orders, further establishing a positive relationship with your brand.

Media

Media

Integrations Supported

Attentive
Canopy
Gorgias
Klaviyo
Postscript
Shopify
Shopify Plus
Slack
Stay AI
Zapier

Integrations Supported

Attentive
Canopy
Gorgias
Klaviyo
Postscript
Shopify
Shopify Plus
Slack
Stay AI
Zapier

API Availability

Has API

API Availability

Has API

Pricing Information

$20 per month
Free Trial Offered?
Free Version

Pricing Information

$9 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Wonderment

Date Founded

2020

Company Location

United States

Company Website

www.wonderment.com

Company Facts

Organization Name

Shopify

Company Location

Latvia

Company Website

apps.shopify.com/trackr

Categories and Features

Shipment Tracking

Alerts/Notifications
Delivery Estimate
For Freight
For eCommerce
Status Tracking
Website Integration

Categories and Features

Shipment Tracking

Alerts/Notifications
Delivery Estimate
For Freight
For eCommerce
Status Tracking
Website Integration

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