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Ratings and Reviews 0 Ratings

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features
design
support

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What is WorkTrakkerPRO?

Our cloud-based work order management system transcends the traditional remote help desk; it's a comprehensive solution tailored to save you valuable time, cut costs, and maintain your peace of mind. Are you tired of relying on sticky notes for work orders, endlessly updating spreadsheets, misplacing vital project information, and juggling colleagues' maintenance requests during your lunch break? If this resonates with you, it might be time to explore WorkTrakkerPRO. Within moments, you can embark on your journey with our intuitive help desk software that has the potential to transform your workflow entirely. Specifically engineered for K–12 educational institutions, this work order tracking solution incorporates all essential features to simplify your manual tasks. You’ll effortlessly report, track, and manage every request while also being able to schedule preventive maintenance tasks ahead of time, ensuring that nothing slips through the cracks. Moreover, you will gain instant visibility into your work orders and their statuses, eliminating the hassle of hallway interruptions or relentless follow-ups with maintenance personnel. In the end, this fosters a more organized atmosphere where all individuals feel satisfied and clearly understand what to anticipate. By choosing our solution, you are investing in a more streamlined and efficient operational process for your institution.

What is EvantoDesk?

Presenting a user-friendly help desk solution, EvantoDesk removes the complexity of ticket IDs and customer portals, favoring straightforward personal email communications that foster customer satisfaction. This method eliminates the hassle of cumbersome ticket numbers or login credentials, allowing customers to receive prompt email responses instead. By implementing this system, organizations can manage customer interactions swiftly and effectively, ensuring that no inquiry goes unanswered. Team members are able to collaborate seamlessly on emails through features such as @mentions and notes, which significantly boost both communication and productivity. Additionally, the platform provides valuable insights into team performance through key metrics like response times, resolution rates, and customer satisfaction levels. Relying exclusively on conventional email can often lead to inefficiencies, such as repeated messages and uncertainty regarding inquiry assignments. EvantoDesk addresses these challenges, optimizing operations to ensure that teams function smoothly while keeping customer satisfaction high. Widely trusted across various industries, EvantoDesk aims to improve team productivity and strengthen customer relationships. This innovative software not only empowers organizations to provide exceptional support but also simplifies the entire help desk process, making it more accessible and effective for everyone involved. With its focus on enhancing communication, EvantoDesk is set to redefine the help desk experience for modern businesses.

Media

Media

Integrations Supported

Facebook
Mailchimp
X (Twitter)

Integrations Supported

Facebook
Mailchimp
X (Twitter)

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Networks & More!

Company Website

www.k12usa.com/product-line/online-help-desk-management/k12-help-desk-management-software/

Company Facts

Organization Name

Evanto

Date Founded

2014

Company Location

United Kingdom

Company Website

evantodesk.com

Categories and Features

Work Order

Contract Management
Customer Database
Dispatch Management
Inventory Control
Job Management
Preventive Maintenance
Quotes / Estimates
Recurring Appointments
Routing
Scheduling
Task Management

Categories and Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

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