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What is Workast?

Workast simplifies the process of monitoring and finishing your tasks efficiently. With a remarkable 70% completion rate among users, it stands out in the realm of project management tools. Users can swiftly establish and oversee projects, taking far less time compared to other applications in the market. The platform is both adaptable and customizable, making it suitable for any project type. Integrating seamlessly into your current workflow, Workast enhances task creation and ensures user engagement. Every department can effortlessly track various tasks, whether they are daily checklists, urgent tickets, or extensive projects. By using Workast, teams can significantly boost their productivity and output. Additionally, it connects seamlessly with your favorite applications and offers over 1,000 integrations through Zapier, making it even more versatile. Ultimately, Workast is designed to help you and your team achieve your goals with greater ease and efficiency.

What is Vorex?

Easily manage and resolve all your IT service requests and ticketing requirements with this streamlined approach. The system simplifies the creation, oversight, and resolution of IT service tickets, aiming to reduce the overall number of tickets while accelerating the resolution of technical issues. Priced competitively at roughly one-third of what other services typically charge, this solution offers significant cost savings. With VSA integration, service tickets can be resolved in 40% less time, allowing technicians to operate more effectively across different platforms while ensuring they have immediate access to necessary information. This efficiency translates into less time spent on tracking tickets and greater emphasis on improving customer satisfaction through a robust IT helpdesk ticketing system. Moreover, it supports efficient staffing and management of IT projects, providing real-time updates on their progress. By bolstering project management capabilities, the solution enhances forecasting accuracy significantly. The Vorex Service Desk dashboard provides current insights into ticket status and progress, while custom report generation allows for the extraction of valuable data that aids in swift and informed business decisions. Ultimately, this solution not only streamlines your IT operations but also ensures they are in harmony with your broader strategic objectives. As a result, your organization can achieve higher efficiency and effectiveness in its IT service management.

Media

Media

Integrations Supported

Bitbucket
Dropbox
Easyflow
FeatValue
GitHub
Google Calendar
Google Drive
Google Sheets
KonnectzIT
Microsoft Teams
Salesforce
Slack
Zendesk

Integrations Supported

IT Glue
Kaseya VSA
Network Glue
QuickBooks Online
QuickBooks Online Advanced
ScalePad
ScalePad Lifecycle Manager

API Availability

Has API

API Availability

Pricing Information

$4.95 per user per month
Free Version

Pricing Information

$10.00/month/user
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Workast

Date Founded

2017

Company Location

United States

Company Website

workast.com

Company Facts

Organization Name

Kaseya

Date Founded

2000

Company Location

United States

Company Website

www.kaseya.com/products/vorex/

Categories and Features

Project Management

Agile Methodologies
Client Portal
Collaboration Tools
Customizable Templates
Idea Management
Kanban Board
Milestone Tracking
Resource Management
Time & Expense Tracking

Categories and Features

Help Desk

Alerts / Escalation
Automated Routing
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Interaction Tracking
Knowledge Base
Multi-Channel Communication
Network Monitoring
Real-time Chat
Service Level Agreement (SLA) Management
Ticket Management

IT Service

Not specified

Professional Services Automation

Billing & Invoicing
CRM
Client Portal
Collaboration Tools
Document Management
Project Management
Proposal Generation
Quote Management
Resource Management
Time & Expense Tracking

Project Management

Agile Methodologies
Budget Management
Client Portal
Collaboration Tools
Cost-to-Completion Tracking
Customizable Templates
Gantt Charts
Idea Management
Kanban Board
Milestone Tracking
Resource Management
Time & Expense Tracking
Traditional Methodologies

Service Desk

Not specified

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