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What is Workheld?

Workheld is a comprehensive workforce management system designed to enhance both the efficiency and transparency of production, assembly, and service workflows. This software solution enables effective planning, seamless execution, and thorough documentation of processes. Among its numerous vital features are advanced planning and scheduling capabilities, integrated management for equipment, materials, and tools, along with functionalities for logging work and travel times, recording defects and material usage, and capturing images along with additional details. Furthermore, the system can automatically generate reports that can be signed on-site by either the technician or the customer, ensuring accountability and accuracy in operations. Additionally, its user-friendly interface allows for easy navigation and access to crucial information, making it an invaluable tool for businesses looking to streamline their workforce management.

What is ServiceManager?

ServiceManager is a versatile cloud-based platform designed for managing service operations related to after-sales support or product repairs across various industries. It features an adaptable workflow management system along with robust reporting capabilities. Whether used as a standalone solution or as part of a comprehensive approach to returns, service, and repair processes, ServiceManager enhances operational efficiency. The platform ensures smooth workflow integration and cohesive reporting functionalities throughout all service departments. This adaptability makes it an invaluable tool for businesses aiming to streamline their service management processes.

Media

Media

Integrations Supported

Integrations Supported

Google Authenticator
JD Edwards EnterpriseOne
Oracle Fusion Cloud ERP
QuickBooks Online

API Availability

API Availability

Has API

Pricing Information

€42.00/month/user
Access to the Workheld App is available from €42 per user and month for 50+ users.
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Workheld GmbH

Date Founded

2015

Company Location

Austria

Company Website

www.workheld.com

Company Facts

Organization Name

ServiceCentral Technologies

Date Founded

1991

Company Location

United States

Company Website

www.servicecentral.com

Categories and Features

Building Maintenance

Asset Tracking
Customer Database
Dispatch Management
Inventory Management
Job Management
Maintenance Scheduling
Scheduling
Work Order Management

Digital Signature

Customizable Templates
Mobile Signature

Equipment Maintenance

Customer Database
Dispatch Management
Inventory Control
Job Management
Maintenance Scheduling
Work Order Management

Facility Management

Asset Management
Equipment Management
Facility Scheduling
Incident Management
Inspection Management
Inventory Control
Maintenance Tracking
Preventive Maintenance
Work Order Management

Field Service Management

Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Scheduling
Service History Tracking
Time Clock
Work Order Management

Inspection

Appointment Management
Customer Database
Dispatch Management
Equipment Tracking
Photos In Reports
Print on Site
Report Templates
Speech Recognition
Subcontractor Management

Inventory Control

Item Management
Order Management
Procurement Management
Serial Number Tracking

Inventory Management

Alerts/Notifications
Forecasting
Mobile Access
Product Identification

Logbook

Asset Tracking
Employee Time Clock
For Drivers
User Access Permissions

Maintenance Management

Asset Tracking
Dispatch Management
Inventory Control
Inventory Management
Mobile Access
Planning Calendar
Predictive Maintenance
Preventive Maintenance
Scheduling
Service History Tracking
Technician Management
Work Order Management

Preventive Maintenance

Condition Monitoring
Inspection Management
Maintenance Scheduling
Mobile Access
Predictive Maintenance
To-Do List
Work Order Management

Scheduling

Alerts/Notifications
Appointment Scheduling
Automated Scheduling
Calendar Management
Employee Scheduling
Facility Scheduling
Group Scheduling
Resource Scheduling

Work Order

Customer Database
Dispatch Management
Inventory Control
Job Management
Preventive Maintenance
Scheduling
Task Management

Workflow Management

Access Controls/Permissions
Calendar Management
Customizable Dashboard
Document Management
Mobile Access
Task Management

Categories and Features

After-Sales Service

Not specified

Asset Tracking

Activity Tracking
Audit Trails
Barcoding / RFID
Checkout / Check-In
Disposal Tracking
Inventory Management
Service History

Field Service Management

Billing & Invoicing
Contact Database
Customer Database
Dispatch Management
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Service History Tracking
Work Order Management

Inventory Control

Allocation
Barcoding
Cost Tracking
Forecasting
Item Management
Order Management
Procurement Management
Reorder Management
SKU / UPC Codes
Serial Number Tracking
Supplier Management

Inventory Management

Alerts/Notifications
Barcoding / RFID
Forecasting
Kitting
Manufacturing Inventory Management
Mobile Access
Multi-Channel Management
Product Identification
Reorder Management
Reporting/Analytics
Retail Inventory Management
Supplier Management

Order Management

Back Order Management
Catalog Management
Inventory Management
Order Fulfillment
Returns Management
Shipping Management

Packaging

Inventory Management
Quotes / Estimates

Supply Chain Management

Electronic Data Interchange
Import / Export Management
Inventory Management
Order Fulfillment
Order Management
Shipping Management
Supplier Management

Warranty Management

Eligibility Verification
For Manufacturers
Parts Management
Policy Management
Product Registration
Repair Management
Returns Management
Service Management
Warranty Tracking

Work Order

Customer Database
Dispatch Management
Inventory Control
Job Management
Quotes / Estimates
Task Management

Workflow Management

Access Controls/Permissions
Approval Process Control
Business Process Automation
Calendar Management
Compliance Tracking
Configurable Workflow
Customizable Dashboard
Document Management
Forms Management
Mobile Access
Task Management
Third Party Integrations
Workflow Configuration

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