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What is X2CRM?

Enhance customer journeys by refining processes and improving interactions. X2CRM provides businesses with the flexibility and control they need through a comprehensive, secure, and customizable CRM solution. This enterprise-grade platform includes essential features like Customer Relationship Management, Marketing Automation, and Workflow, covering all aspects of customer engagement. By centralizing these components into one streamlined system, organizations can break down data barriers and significantly improve their relationships with customers. With more than 20 modules available for selection, X2CRM ensures that businesses can create a cohesive experience tailored to their specific needs, offering a complete perspective on the customer journey. Each communication touchpoint can be customized and automated, guaranteeing a uniform approach across various interactions, such as emails, in-person meetings, website visits, phone conversations, events, chats, and more. In doing so, X2CRM not only enables companies to deepen their connections with customers but also contributes to increased overall satisfaction and loyalty. Ultimately, this powerful platform helps businesses thrive in a competitive landscape by prioritizing customer-centric strategies.

What is Kitewheel?

Elevate customer experiences by centralizing decision-making processes and breaking down organizational silos with Kitewheel's outstanding suite of pre-built features. Seamlessly integrate your data using flexible out-of-the-box connectors that operate across multiple channels, systems, and databases. Leverage Kitewheel’s ID Manager to associate identifiers and behaviors with individual profiles, yielding a detailed 360-degree understanding of each customer. Implement sophisticated real-time Journey Analytics to visualize and scrutinize customer interactions and engagements over time across all platforms. Personalize the customer journey to meet specific goals, crafting exceptional experiences with our intuitive journey mapping tool designed specifically for marketers. Use our real-time, scalable decision-making engine, acclaimed for its excellence, to identify the best next actions for each customer. Additionally, optimize processes and boost journey effectiveness by utilizing our integrated AI, Machine Learning, and journey path testing functionalities. Embracing these cutting-edge solutions enables organizations to create a more unified strategy for customer engagement and satisfaction, ultimately leading to increased loyalty and retention.

Media

Media

Integrations Supported

Connect
FlowUp

Integrations Supported

Connect
FlowUp

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$5,000 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

X2Engine

Company Location

United States

Company Website

reference.x2crm.com

Company Facts

Organization Name

Kitewheel

Date Founded

2013

Company Location

United States

Company Website

kitewheel.com

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

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