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What is X2CRM?

Enhance customer journeys by refining processes and improving interactions. X2CRM provides businesses with the flexibility and control they need through a comprehensive, secure, and customizable CRM solution. This enterprise-grade platform includes essential features like Customer Relationship Management, Marketing Automation, and Workflow, covering all aspects of customer engagement. By centralizing these components into one streamlined system, organizations can break down data barriers and significantly improve their relationships with customers. With more than 20 modules available for selection, X2CRM ensures that businesses can create a cohesive experience tailored to their specific needs, offering a complete perspective on the customer journey. Each communication touchpoint can be customized and automated, guaranteeing a uniform approach across various interactions, such as emails, in-person meetings, website visits, phone conversations, events, chats, and more. In doing so, X2CRM not only enables companies to deepen their connections with customers but also contributes to increased overall satisfaction and loyalty. Ultimately, this powerful platform helps businesses thrive in a competitive landscape by prioritizing customer-centric strategies.

What is Salesforce Automotive Cloud?

Salesforce Automotive Cloud is a comprehensive AI-powered CRM platform built to help automotive businesses drive customer engagement, improve service, and streamline operations across the entire vehicle lifecycle. The platform unifies all driver and vehicle data in a single, easy-to-use interface, giving sales and service teams a holistic view of each customer. Automotive Cloud empowers businesses to deliver proactive, personalized experiences at every stage, from initial sales interactions to ongoing service appointments. With built-in AI and automation, the platform provides real-time insights, predictive recommendations, and alerts, ensuring that teams can act swiftly to resolve issues, optimize service, and capitalize on upsell opportunities. By seamlessly managing lease agreements, warranty claims, and service milestones, businesses can create a seamless, connected experience for customers. Additionally, Automotive Cloud helps businesses scale by integrating with Salesforce's other cloud offerings, such as Marketing Cloud, Data Cloud, and Einstein AI, enabling smarter decision-making and fostering a data-driven culture within the automotive industry. Whether for customer-facing teams or back-end operations, the platform’s comprehensive features help businesses boost efficiency, enhance customer satisfaction, and drive long-term success.

Media

Media

Integrations Supported

Collate
FlowUp
Salesforce

Integrations Supported

Collate
FlowUp
Salesforce

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

X2Engine

Company Location

United States

Company Website

reference.x2crm.com

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

www.salesforce.com/automotive/cloud/

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Categories and Features

Automotive CRM

Call Logging
Contact Management
Customer Support
Inventory Management
Lease Management
List Management
Marketing Automation
Product Catalog
Quotes / Proposals
Service Department Management
Showroom Management
Territory Management

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