Ratings and Reviews 29 Ratings
Ratings and Reviews 0 Ratings
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What is XCastLabs?
                For over two decades, our cutting-edge technology has been at the forefront of providing telecom services. We specialize in a variety of areas including Hosted IP-PBX, SIP Trunks, Call Center Software, Wholesale, and Data Services, ensuring that our offerings align with the FCC standards for STIR/SHAKEN network compliance with outstanding service, competitive rates, and top-tier products. 
The XCast Unified Communications system is designed to be both scalable and international, featuring unlimited, complimentary extension-to-extension connectivity across the globe, all managed effortlessly through a web-based Administrator Control Panel (ACP) that simplifies the oversight of your features. 
We are excited to present our promotional pricing options, which include the Hosted PBX Basic package at just $9.95 per month and the Sip Trunking Basic plan at only $4.95 per month, making it easier than ever to enhance your communication capabilities.
            
        
            What is Eclipse CMS4?
                Achieve a rapid return on investment through improved cost savings, streamlined operations, and superior customer service. Our Call Management System (CMS4) provides organizations with the necessary tools to effectively oversee their telephony costs, complete with comprehensive performance analytics. Whether managing a small setup or an expansive, international network, CMS4 delivers critical insights in your desired format. The system can be implemented as an On-Premises solution, a Cloud-based option, or as a fully managed hosted service. CMS4 allows users to scrutinize traffic at every gateway or trunk group, producing grade of service reports that indicate whether capacity meets current demand. By utilizing this information, organizations can ensure their systems run efficiently to meet existing requirements while also preparing for future growth. This flexibility not only maximizes resource utilization but also equips businesses to thrive in an evolving market landscape. As a result, adopting CMS4 can significantly enhance an organization's strategic positioning for long-term success.
            
        
            Integrations Supported
            
                
    Microsoft Teams
            
            
        
        
    
        
        
            
                
    Salesforce
            
            
        
        
    
        
        
            
                
    Zendesk
            
            
        
        
    
                
            API Availability
            
                Has API
            
            
        
        
    
                API Availability
            
                Has API
            
            
        
        
    
                Pricing Information
        $4.95/month
        
    
    
    
        
        
            
                Free Trial Offered?
            
            
        
        
    
        
        
            
                Free Version
            
            
        
        
    
            Pricing Information
        Pricing not provided.
        
        
    
    
    
        
        
            
                Free Trial Offered?
            
            
        
        
    
        
        
            
                Free Version
            
            
        
        
    
            Supported Platforms
            
                SaaS
            
            
        
        
    
        
        
            
                Android
            
            
        
        
    
        
        
            
                iPhone
            
            
        
        
    
        
        
            
                iPad
            
            
        
        
    
        
        
            
                Windows
            
            
        
        
    
        
        
            
                Mac
            
            
        
        
    
        
        
            
                On-Prem
            
            
        
        
    
        
        
            
                Chromebook
            
            
        
        
    
        
        
            
                Linux
            
            
        
        
    
                Supported Platforms
            
                SaaS
            
            
        
        
    
        
        
            
                Android
            
            
        
        
    
        
        
            
                iPhone
            
            
        
        
    
        
        
            
                iPad
            
            
        
        
    
        
        
            
                Windows
            
            
        
        
    
        
        
            
                Mac
            
            
        
        
    
        
        
            
                On-Prem
            
            
        
        
    
        
        
            
                Chromebook
            
            
        
        
    
        
        
            
                Linux
            
            
        
        
    
                Customer Service / Support
            
                Standard Support
            
            
        
        
    
        
        
            
                24 Hour Support
            
            
        
        
    
        
        
            
                Web-Based Support
            
            
        
        
    
                Customer Service / Support
            
                Standard Support
            
            
        
        
    
        
        
            
                24 Hour Support
            
            
        
        
    
        
        
            
                Web-Based Support
            
            
        
        
    
                Training Options
            
                Documentation Hub
            
            
        
        
    
        
        
            
                Webinars
            
            
        
        
    
        
        
            
                Online Training
            
            
        
        
    
        
        
            
                On-Site Training
            
            
        
        
    
                Training Options
            
                Documentation Hub
            
            
        
        
    
        
        
            
                Webinars
            
            
        
        
    
        
        
            
                Online Training
            
            
        
        
    
        
        
            
                On-Site Training
            
            
        
        
    
                Company Facts
Organization Name
XCastLabs
Date Founded
2009
Company Location
United States
Company Website
xcastlabs.com
Company Facts
Organization Name
Datatrack
Date Founded
1979
Company Location
United Kingdom
Company Website
datatrack.com/cms4/
Categories and Features
Business Phone Systems
                                        Call Logging
                                        
                                    
                                    
                                    
                                        Call Monitoring
                                        
                                    
                                    
                                    
                                        Call Recording
                                        
                                    
                                    
                                    
                                        Call Routing
                                        
                                    
                                    
                                    
                                        Employee Directory
                                        
                                    
                                    
                                    
                                        IVR / Voice Recognition
                                        
                                    
                                    
                                    
                                        Mobile Access
                                        
                                    
                                    
                                    
                                        Virtual Call Center
                                        
                                    
                                    
                                    
                                        Web Conferencing
                                        
                                    
                            
                        Business VoIP
                                        Call Parking
                                        
                                    
                                    
                                    
                                        Call Recording
                                        
                                    
                                    
                                    
                                        Contact Management
                                        
                                    
                                    
                                    
                                        Encryption
                                        
                                    
                                    
                                    
                                        IVR / Voice Recognition
                                        
                                    
                                    
                                    
                                        Ring Groups
                                        
                                    
                                    
                                    
                                        SIP Trunking
                                        
                                    
                                    
                                    
                                        Unified Communications
                                        
                                    
                                    
                                    
                                        Voice Quality Enhancement
                                        
                                    
                            
                        Call Center
                                        Blended Call Center
                                        
                                    
                                    
                                    
                                        Call Logging
                                        
                                    
                                    
                                    
                                        Call Recording
                                        
                                    
                                    
                                    
                                        Call Scripting
                                        
                                    
                                    
                                    
                                        Campaign Management
                                        
                                    
                                    
                                    
                                        Database
                                        
                                    
                                    
                                    
                                        Escalation Management
                                        
                                    
                                    
                                    
                                        IVR / Voice Recognition
                                        
                                    
                                    
                                    
                                        Inbound Call Center
                                        
                                    
                                    
                                    
                                        Manual Dialer
                                        
                                    
                                    
                                    
                                        Outbound Call Center
                                        
                                    
                                    
                                    
                                        Predictive Dialer
                                        
                                    
                                    
                                    
                                        Progressive Dialer
                                        
                                    
                                    
                                    
                                        Queue Management
                                        
                                    
                                    
                                    
                                        Real-time Chat
                                        
                                    
                                    
                                    
                                        Reporting/Analytics
                                        
                                    
                            
                        Cloud PBX
                                        Call Recording
                                        
                                    
                                    
                                    
                                        Call Routing
                                        
                                    
                                    
                                    
                                        IVR / Voice Recognition
                                        
                                    
                                    
                                    
                                        Ring Groups
                                        
                                    
                                    
                                    
                                        SIP Trunking
                                        
                                    
                                    
                                    
                                        Virtual Extensions
                                        
                                    
                                    
                                    
                                        Web Conferencing
                                        
                                    
                            
                        IVR
                                        Call Center
                                        
                                    
                                    
                                    
                                        Call Logging
                                        
                                    
                                    
                                    
                                        Call Recording
                                        
                                    
                                    
                                    
                                        Call Routing
                                        
                                    
                                    
                                    
                                        Multiple Scripts
                                        
                                    
                                    
                                    
                                        Phone Key Input
                                        
                                    
                                    
                                    
                                        Survey Management
                                        
                                    
                                    
                                    
                                        Text to Speech
                                        
                                    
                                    
                                    
                                        Voice Customization
                                        
                                    
                                    
                                    
                                        Voice Mail
                                        
                                    
                            
                        SIP Trunk
                                        Automatic Fail-over Routing
                                        
                                    
                                    
                                    
                                        Call Data Records
                                        
                                    
                                    
                                    
                                        Caller ID
                                        
                                    
                                    
                                    
                                        Disaster Recovery
                                        
                                    
                                    
                                    
                                        International Numbers
                                        
                                    
                                    
                                    
                                        Multiple DID Options
                                        
                                    
                                    
                                    
                                        PSTN Forwarding
                                        
                                    
                                    
                                    
                                        Toll-Free Numbers
                                        
                                    
                                    
                                    
                                        e911
                                        
                                    
                            
                        Softphone
                                        Audio / Video Conferencing
                                        
                                    
                                    
                                    
                                        Call Logging
                                        
                                    
                                    
                                    
                                        Call Recording
                                        
                                    
                                    
                                    
                                        Call Transfer
                                        
                                    
                                    
                                    
                                        Caller Identification
                                        
                                    
                                    
                                    
                                        Chat / Messaging
                                        
                                    
                                    
                                    
                                        Contact Management
                                        
                                    
                                    
                                    
                                        Fax Management
                                        
                                    
                            
                        Telephony
                                        Auto-Dialer
                                        
                                    
                                    
                                    
                                        Call Center Management
                                        
                                    
                                    
                                    
                                        Call Monitoring
                                        
                                    
                                    
                                    
                                        Contact Management
                                        
                                    
                                    
                                    
                                        IVR / Voice Recognition
                                        
                                    
                                    
                                    
                                        Inbound Reporting
                                        
                                    
                                    
                                    
                                        Outbound Reporting
                                        
                                    
                                    
                                    
                                        Predictive Dialer
                                        
                                    
                                    
                                    
                                        Telemarketing Management
                                        
                                    
                                    
                                    
                                        VoIP
                                        
                                    
                                    
                                    
                                        Voice & Data Integration
                                        
                                    
                            
                        Unified Communications
                                        Audio / Video Conferencing
                                        
                                    
                                    
                                    
                                        Calendar Management
                                        
                                    
                                    
                                    
                                        Call Recording
                                        
                                    
                                    
                                    
                                        Call Routing
                                        
                                    
                                    
                                    
                                        Chat / Messaging
                                        
                                    
                                    
                                    
                                        Fax Management
                                        
                                    
                                    
                                    
                                        File Sharing
                                        
                                    
                                    
                                    
                                        Mobile Access
                                        
                                    
                                    
                                    
                                        Multi-User Collaboration
                                        
                                    
                                    
                                    
                                        Voice Mail
                                        
                                    
                            
                        Categories and Features
Business Phone Systems
                                        Call Logging
                                        
                                    
                                    
                                    
                                        Call Monitoring
                                        
                                    
                                    
                                    
                                        Call Recording
                                        
                                    
                                    
                                    
                                        Call Routing
                                        
                                    
                                    
                                    
                                        Employee Directory
                                        
                                    
                                    
                                    
                                        IVR / Voice Recognition
                                        
                                    
                                    
                                    
                                        Mobile Access
                                        
                                    
                                    
                                    
                                        Virtual Call Center
                                        
                                    
                                    
                                    
                                        Web Conferencing
                                        
                                    
                            
                        Business VoIP
                                        Call Parking
                                        
                                    
                                    
                                    
                                        Call Recording
                                        
                                    
                                    
                                    
                                        Contact Management
                                        
                                    
                                    
                                    
                                        Encryption
                                        
                                    
                                    
                                    
                                        IVR / Voice Recognition
                                        
                                    
                                    
                                    
                                        Ring Groups
                                        
                                    
                                    
                                    
                                        SIP Trunking
                                        
                                    
                                    
                                    
                                        Unified Communications
                                        
                                    
                                    
                                    
                                        Voice Quality Enhancement
                                        
                                    
                            
                        Call Center
                                        Blended Call Center
                                        
                                    
                                    
                                    
                                        Call Logging
                                        
                                    
                                    
                                    
                                        Call Recording
                                        
                                    
                                    
                                    
                                        Call Scripting
                                        
                                    
                                    
                                    
                                        Campaign Management
                                        
                                    
                                    
                                    
                                        Database
                                        
                                    
                                    
                                    
                                        Escalation Management
                                        
                                    
                                    
                                    
                                        IVR / Voice Recognition
                                        
                                    
                                    
                                    
                                        Inbound Call Center
                                        
                                    
                                    
                                    
                                        Manual Dialer
                                        
                                    
                                    
                                    
                                        Outbound Call Center
                                        
                                    
                                    
                                    
                                        Predictive Dialer
                                        
                                    
                                    
                                    
                                        Progressive Dialer
                                        
                                    
                                    
                                    
                                        Queue Management
                                        
                                    
                                    
                                    
                                        Real-time Chat
                                        
                                    
                                    
                                    
                                        Reporting/Analytics
                                        
                                    
                            
                        Call Recording
                                        Archiving
                                        
                                    
                                    
                                    
                                        Call Sharing
                                        
                                    
                                    
                                    
                                        Distributed Call Recording
                                        
                                    
                                    
                                    
                                        Event Triggered Recording
                                        
                                    
                                    
                                    
                                        File Transfer
                                        
                                    
                                    
                                    
                                        Instant Retrieval
                                        
                                    
                                    
                                    
                                        On-Demand Recording
                                        
                                    
                                    
                                    
                                        Recording Bookmarking
                                        
                                    
                                    
                                    
                                        Scheduled Recording
                                        
                                    
                                    
                                    
                                        Screen Activity Recording
                                        
                                    
                                    
                                    
                                        Video Call Recording
                                        
                                    
                            
                        Call Tracking
                                        CRM
                                        
                                    
                                    
                                    
                                        Call Log
                                        
                                    
                                    
                                    
                                        Call Recording
                                        
                                    
                                    
                                    
                                        Call Routing
                                        
                                    
                                    
                                    
                                        Caller Identification
                                        
                                    
                                    
                                    
                                        Campaign Management
                                        
                                    
                                    
                                    
                                        Conversion Tracking
                                        
                                    
                                    
                                    
                                        IVR / Voice Recognition
                                        
                                    
                                    
                                    
                                        Keyword Tracking
                                        
                                    
                            
                        Telephony
                                        Auto-Dialer
                                        
                                    
                                    
                                    
                                        Call Center Management
                                        
                                    
                                    
                                    
                                        Call Monitoring
                                        
                                    
                                    
                                    
                                        Contact Management
                                        
                                    
                                    
                                    
                                        IVR / Voice Recognition
                                        
                                    
                                    
                                    
                                        Inbound Reporting
                                        
                                    
                                    
                                    
                                        Outbound Reporting
                                        
                                    
                                    
                                    
                                        Predictive Dialer
                                        
                                    
                                    
                                    
                                        Telemarketing Management
                                        
                                    
                                    
                                    
                                        VoIP
                                        
                                    
                                    
                                    
                                        Voice & Data Integration
                                        
                                    
                            
                         
         
         
         
         
        