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What is XRM?

Dynamic and results-oriented, XRM serves as a comprehensive CRM solution tailored specifically for dealers, enabling you to boost profits while reducing vendor expenses. Whether you are on the sales floor or interacting with customers through online platforms, you can effortlessly monitor all showroom activities in real time. By integrating seamlessly with external lead providers, you guarantee that no sales opportunity is overlooked. Customer interactions and essential tasks can be managed directly from your mobile device, which allows for a streamlined workflow. Handling customer data and interactions wirelessly helps to simplify processes and improve efficiency. The system accelerates deal processing with features such as license plate and driver's license scanning, ensuring that each transaction is handled swiftly. You can track internet leads in real time and manage follow-up tasks no matter where you are located. Additionally, XRM provides insights into available incentives and factory programs that are uniquely suited to both vehicle selections and customer credit profiles. It allows you to adjust payment options with versatility in retail, leasing, and balloon arrangements. By employing professional electronic paperwork, you can significantly reduce deal times, leading to a more efficient transaction experience. With XRM, staying updated on showroom activities as they happen has never been easier, allowing you to remain proactive in your sales approach. This comprehensive tool positions your dealership for success in a competitive market.

What is RAPID RTC?

As car buyers increasingly favor online platforms, many are forming their first impressions of dealerships digitally instead of stepping into physical showrooms. RAPID RTC offers a comprehensive digital communication platform that includes tools such as Lead Manager, Live Dealer, Chat, Text, and Social, effectively integrating various consumer-initiated interactions and connecting online shoppers with sales advisors in real-time, thereby enhancing the omni-channel customer experience throughout their purchasing journey. Our solutions are designed to be user-friendly, eliminating the need for downloads, specialized software, or hardware, which makes them accessible across all devices and platforms. While our technology aims to provide significant value to our clients, our primary focus remains on the needs of our clients' customers, distinguishing us in the competitive landscape. We also feature dedicated support teams that cater to your needs, including Dealer Care, Training, and a 24/7/365 Concierge Team, ensuring that help is always readily available. This unwavering commitment to exceptional service underscores our belief that delivering a positive customer experience is crucial for achieving success in the automotive industry. Additionally, we continuously gather feedback from users to refine our offerings and stay ahead of industry trends.

Media

Media

Integrations Supported

Dealertrack DMS
Pam
RouteOne

Integrations Supported

Dealertrack DMS
Pam
RouteOne

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Affinitiv

Company Location

United States

Company Website

www.affinitiv.com/sales/xrm/

Company Facts

Organization Name

RAPID RTC

Date Founded

1996

Company Location

Canada

Company Website

rapidrtc.com

Categories and Features

Auto Dealer

Accounting
Buy-Here-Pay-Here
Collections Management
Contact Database
Customer Database
Document Management
F&I Management
Financing Management
Form Printing
Inventory Management
Lease Management
New Car Dealer
New Car Lot
Online Inventory
Parts Management
Sales Management
Service Department
Used Car Lot
Website Integration

Categories and Features

Auto Dealer

Accounting
Buy-Here-Pay-Here
Collections Management
Contact Database
Customer Database
Document Management
F&I Management
Financing Management
Form Printing
Inventory Management
Lease Management
New Car Dealer
New Car Lot
Online Inventory
Parts Management
Sales Management
Service Department
Used Car Lot
Website Integration

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