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What is XWiki?

XWiki is recognized globally as the foremost provider of collaborative open-source software, serving more than 800 clients across the globe. This adaptable information management platform employs the concept of a "Structured Wiki," equipping businesses with superior features for organizing information effectively. To cultivate a genuine collaborative environment, one must utilize an authentic collaborative tool, and XWiki’s software stands out as the perfect solution for nurturing such an environment within organizations. It's important to note that collaboration extends beyond just software solutions. Our out-of-the-box solutions are crafted with the intention of simplifying your collaborative efforts. With more than 900 community extensions available, XWiki guarantees a customizable experience tailored to meet your specific requirements, allowing you to achieve your objectives more efficiently. Furthermore, XWiki's versatile architecture accommodates businesses of varying sizes, delivering a scalable solution that prevents vendor lock-in and encourages a shift away from proprietary software systems. In an ever-evolving competitive landscape, XWiki emerges as an essential resource that enables organizations to enhance collaboration, lower expenses, and maintain the continuity of knowledge. Uncover the transformative potential of XWiki in revolutionizing your organization's approach to knowledge management and collaboration, and witness the significant impact it can have on your overall productivity.

What is ScreenSteps?

Implementing a knowledge base software that aims to reduce errors, inquiries, and the onboarding timeline for employees is crucial for any organization. It offers intuitive, interactive guides that ensure that all team members can navigate tasks without feeling overwhelmed. By creating a thorough online searchable knowledge base, companies can improve quality assurance metrics, decrease the number of inquiries, and shorten training durations, thereby ensuring consistency among all call center personnel. This tool not only boosts productivity and reduces errors but also helps employees adjust to new procedures and tackle complex situations autonomously. Organizations can capture their unique processes through customizable step-by-step guides that enhance employee effectiveness. Utilizing a ScreenSteps knowledge base enables teams to elevate their performance while significantly reducing both training time and the need for ongoing support. By centralizing all job aids in one easily accessible location, employees can quickly find solutions to their queries, promoting a more efficient workplace. This organized strategy not only benefits individual staff members but also plays a critical role in the holistic success of the organization. Ultimately, a well-structured knowledge base cultivates a culture of continuous improvement and learning within the company.

Media

Media

Integrations Supported

Collabora Office
Desktop.com
Indent
Matomo
ONLYOFFICE Docs
Outdoo AI
Rippling
Teamstack
Zendesk

Integrations Supported

Collabora Office
Desktop.com
Indent
Matomo
ONLYOFFICE Docs
Outdoo AI
Rippling
Teamstack
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

$2.50/user/month
Free Trial Offered?
Free Version

Pricing Information

$57.00/month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

XWiki

Date Founded

2004

Company Location

France

Company Website

www.xwiki.com

Company Facts

Organization Name

Blue Mango Learning Systems

Date Founded

2004

Company Location

United States

Company Website

www.bluemangolearning.com

Categories and Features

Collaboration

Brainstorming
Calendar Management
Chat / Messaging
Contact Management
Content Management
Document Management
Project Management
Real Time Editing
Task Management
Version Control
Video Conferencing

Content Management

Audio Content
Customizable Templates
Document Indexing
E-forms
Full Text Search
Image Editor
SEO Management
Text Editor
Version Control
Video Content
Website Management

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Categories and Features

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Work Instructions

Branding & Style Sheets
Content Management System
Drag and Drop
Dynamic Tags
Employee Feedback
Guide Approval Workflows
Media Editor
Multi-Brand Publishing
Rich Text Editor
SSO (SAML)
Translations
User Management
Version Control

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