Xensam vs. Freshservice

Achieve complete oversight and management of your IT assets, licenses, usage, and expenditures with Setyl — the all-encompassing IT management solution. Setyl serves as a cloud-based platform for IT asset and license management (ITAM), seamlessly integrating with your current technology ecosystem through numerous ready-to-use integrations. With Setyl, you can oversee every aspect of your hardware assets, software applications, SaaS subscriptions, licenses, vendors, administrators, users, and expenditures all in one centralized location, enabling you to: 1. Optimize and expand your IT operations, including processes for onboarding and offboarding employees. 2. Detect and eradicate unnecessary IT expenses. 3. Protect against compliance and audit challenges, including standards like ISO 27001 and SOC 2, among others. The Setyl platform features an easy-to-navigate interface with a low barrier to entry, ensuring a smooth user experience that promotes teamwork across your organization. Highlighted features include: • Comprehensive asset and license registry • Management of asset lifecycle • Oversight of SaaS subscriptions, software applications, and license allocations • Streamlined workflows for employee onboarding and offboarding • Adherence to ISO 27001 and SOC 2 compliance standards • Detection of shadow IT • Vendor audits and thorough due diligence • Management and analysis of IT expenditures • Proactive and guided support for users By consolidating all these functionalities, Setyl empowers organizations to make informed IT decisions and enhance operational efficiency.

EZO AssetSonar is a next-generation IT asset management platform that delivers complete visibility into hardware, software, and licenses across your entire digital ecosystem. By consolidating asset data and automating manual tasks, it helps IT teams minimize risk, control spend, and maintain compliance. With comprehensive support for Hardware and Software Asset Management (HAM/SAM), the platform enables real-time tracking of physical devices, discovery of on-prem and cloud applications, license normalization, and cost optimization. Deep integrations with tools like Azure AD, MDM solutions, and endpoint agents ensure continuous asset discovery and visibility, while built-in compliance and security features help identify shadow IT, manage device lifecycles, and support standards such as ISO, HIPAA, and SOC 2. Key Features & Benefits: - Hardware Asset Management: Track laptops, servers, and mobile devices; automate check-in/check-out and maintenance. - Software Asset Management: Discover and catalog software across environments; identify unused or redundant licenses. - Real-Time IT Discovery: Pull asset data from Azure AD, MDM tools, and discovery agents into a unified dashboard. - License Compliance: Monitor license usage and renewals; stay audit-ready with standardized, accurate data. - Cost Optimization: Eliminate underutilized licenses, reduce software sprawl, and improve procurement decisions. - Security & Risk Management: Detect shadow IT, ensure secure device handling, and meet compliance requirements like SOC 2 and HIPAA. - Seamless Integrations: Works with leading ITSM and endpoint management tools for efficient workflow automation.

Action1 transforms patch management by allowing organizations to swiftly identify and address vulnerabilities, achieving an impressive 99% success rate in patch deployment. Enhance your third-party patching processes, including bespoke software, through Action1’s proprietary Software Repository, expertly managed by security professionals, while also overseeing OS updates in a fully integrated system that ensures functional consistency. Real-time vulnerability detection enables immediate remediation by applying patches, eliminating outdated software, or consolidating documentation for vulnerabilities that are unpatchable through compensating controls. Improve network efficiency when deploying substantial software packages, up to 32Gb, simultaneously, and accelerate patch delivery with Action1’s innovative P2P Distribution technology. Recognized as the most user-friendly patch management solution available, Action1 can be set up within five minutes, allowing for immediate automation of patching through its straightforward interface. With its cloud-native architecture, Action1 is designed to scale infinitely and seamlessly supports both on-site and remote employee systems, servers, and cloud applications without the need for a VPN. As a pioneering patch management provider, Action1 has also become the first vendor to achieve SOC 2 and ISO certifications, further solidifying its commitment to security and reliability in patch management.

Atera is a comprehensive IT management solution that integrates remote monitoring and management (RMM), helpdesk services, and ticketing, all enhanced by Action AI™ to significantly increase efficiency for organizations of any size. Experience the benefits of Atera with a free trial today!

JDisc Discovery serves as a robust solution for IT asset management and network discovery, offering organizations valuable, real-time visibility into their complete IT landscape. By conducting automated network scans, it efficiently detects and organizes a variety of devices, which ranges from physical servers and workstations to virtual machines and network appliances, thus providing users with a comprehensive asset inventory. The tool meticulously gathers crucial information, encompassing hardware specifications, installed software, system configurations, and the interrelationships among devices, ensuring thorough documentation of the IT environment. One of the standout features of JDisc Discovery is its agentless design. Instead of requiring software installation on each device, it utilizes multiple protocols such as SNMP, SSH, and WMI to collect data, facilitating rapid deployment and ensuring compatibility across an array of operating systems, including Windows, Linux, and Unix. This adaptability makes it particularly well-suited for varied and evolving IT infrastructures, allowing for effective and unobtrusive data acquisition. Additionally, its user-friendly interface enhances the overall management experience, empowering IT teams to make informed decisions based on accurate and up-to-date information.

Serviceaide offers a user-friendly service management solution that can be deployed in a matter of weeks instead of taking months. You will experience a tangible return on investment with minimal administrative costs and swift implementation. This adaptable platform can be utilized either on-premises or through cloud services. Built on ITIL best practices, Serviceaide encompasses all the essential components your team needs. You have the flexibility to choose the environment that aligns with your technological, infrastructural, and compliance requirements. Furthermore, Serviceaide stands out as a comprehensive and cost-effective option, equipping IT personnel with the necessary tools to handle everything from ticketing to incident, change, and asset management efficiently. In addition to its robust functionalities, Serviceaide includes a virtual agent, self-service portals, and AI-driven features to enhance both analyst and user productivity. By automating processes across technical workflows and business services, organizations can significantly boost their operational agility. This makes Serviceaide not just a solution, but a strategic partner in driving business success.

Through gPanel's centralized user management system, administrators gain comprehensive access and control over all user data and configurations. This platform includes robust security features that instill confidence in data protection. The user-friendly design of gPanel simplifies navigation, allowing for a more efficient workflow by minimizing time spent searching for information. With its advanced administrative capabilities, adding, removing, suspending, and de-provisioning users is a straightforward process. Administrators can effortlessly manage documents, groups, sites, and email configurations with just a click. Unlike Google Workspace, which offers limited administrative control over documents in Google Drive, gPanel equips administrators with the ability to perform full text searches and manage text permissions for any Drive document owned or created by users within their domain. Additionally, they can seamlessly transfer ownership of Google Docs. This comprehensive management solution empowers administrators to handle their domain with assurance and efficiency. By automating tedious tasks, gPanel enables admins to focus on more strategic initiatives, ultimately enhancing productivity across the organization.

Device42 is a powerful software solution designed for managing data centers and networks, crafted by IT professionals to facilitate the discovery, documentation, and oversight of Data Centers and IT systems as a whole. This tool delivers valuable insights into enterprise infrastructure by effectively mapping out hardware, software, services, and network dependencies. It boasts impressive visual representations alongside a user-friendly interface, complemented by webhooks and APIs for seamless integration. With Device42, planning for network modifications becomes easier, and it helps to minimize mean time to recovery (MTTR) during unforeseen outages, ensuring that you have the necessary tools for maintenance, audits, warranty management, license tracking, lifecycle oversight, inventory management, and asset tracking, including detailed room and rack configurations. Additionally, it allows for integration with various IT management platforms, such as Security Information and Event Management (SIEM), Configuration Management (CM), and IT Service Management (ITSM), providing comprehensive data mapping and more. As a member of the Freshworks family, we are dedicated to enhancing our offerings, ensuring that our global customers and partners receive exceptional solutions and unwavering support, maintaining our long-standing commitment to excellence.

Since 2005, Zentitle has been at the forefront of Enterprise-Class Cloud-Based Software Licensing and Monetization, serving the top SaaS, software, and IoT companies worldwide. Thousands of software businesses have trusted Zentitle to expedite the launch of their products and effortlessly manage their entitlements, with many successfully transitioning from startups to public offerings through our cloud-based software license management solutions. Companies aiming to optimize their product monetization and customer management frequently turn to the Zentitle platform. By utilizing our services, organizations can conserve engineering resources, decrease infrastructure expenses, and accelerate their software market entry. If you're involved in software creation and sales, now is the ideal moment to embrace contemporary licensing models. Product managers seeking to enhance revenue generation can achieve remarkable speed with Zentitle, as new offerings, plans, and tiers can be introduced swiftly and with minimal engineering effort once our system is integrated. Moreover, the platform empowers customers to purchase in various flexible ways that suit their preferences. Embracing this modern approach not only simplifies operations but also maximizes customer satisfaction and engagement.

OrbusInfinity stands out as a premier software platform utilized by organizations globally for managing, overseeing, and visualizing their IT and business transformations. The OrbusInfinity Enterprise Transformation tool is uniquely designed from the ground up to fully integrate with Microsoft 365, which is renowned as the leading secure business productivity suite for enterprises. With a focus on four essential disciplines—Enterprise Architecture (EA), Strategic Portfolio Management (SPM), Business Process Analysis, and Governance Risk & Compliance—OrbusInfinity offers unparalleled support for transformation initiatives, showcasing hundreds of successful business outcomes. As a SaaS solution, OrbusInfinity features a flexible or fixed metamodel and accommodates major industry frameworks such as TOGAF, BPMN, and ArchiMate, providing a comprehensive and governed single source of truth in the cloud. In addition to its robust capabilities, OrbusInfinity ensures that organizations can effectively manage their transformation processes while adhering to industry standards and practices. Schedule a demonstration today to discover how OrbusInfinity can elevate your organization's transformation journey.