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What is Xyte?

Xyte serves as a groundbreaking cloud-based solution that streamlines the management and operation of a diverse range of devices, such as audiovisual, unified communications, Internet of Things, and smart building technologies, empowering businesses to efficiently monitor, manage, and automate extensive fleets of devices. The platform boasts robust fleet management features applicable to both cloud-linked and locally connected devices, alongside real-time observation and synchronized firmware updates. Moreover, Xyte incorporates AI-based agents that leverage the "Model Context Protocol" (MCP) to deliver self-healing capabilities, automate troubleshooting processes, and facilitate quicker problem-solving. It seamlessly integrates with existing IT workflows, ticketing solutions, and messaging platforms, providing no-code APIs for straightforward connections to various vendors. With a commitment to enterprise-level security, a universal device API, and flexible components, Xyte amplifies both operational efficiency and security. Its benefits include minimized downtime, a lower requirement for physical interventions or “truck rolls,” improved productivity for system integrators, manufacturers, and internal IT/AV/UC teams, as well as enhanced oversight of smart buildings and strong remote support capabilities, making it a comprehensive answer for contemporary device management challenges. As more organizations embrace cutting-edge technologies, Xyte plays an essential role in refining operational processes and boosting management effectiveness. Additionally, its user-friendly design ensures that teams can adopt it quickly, leading to faster implementation and a smoother transition to advanced device management systems.

What is Deepser?

Customer support and device management for Managed Service Providers (MSPs) are crucial in overseeing the growing intricacies of IT systems. By automating these tasks whenever feasible, MSPs can significantly cut down on downtime and enhance user convenience. Merely offering a Help Desk portal is insufficient for staying competitive; a comprehensive suite of tools is essential to effectively manage every facet of a Service Provider's operations. Our IT Asset Management solution provides a thorough overview of all devices situated at customer locations, encompassing their infrastructure details like IP addresses, subnets, and network hardware. Additionally, it delivers insights into installed software and operating system specifics. The Service Desk feature empowers you to oversee deadlines and contractual obligations while ensuring adherence to Service Level Agreements (SLAs). Moreover, you can integrate sales personnel into the process, keeping them informed about client statuses and enhancing overall communication within the team. This level of coordination not only streamlines operations but also fosters stronger relationships with clients.

Media

Media

Integrations Supported

BrightSign
Crestron Fusion
Dell Technologies Cloud
Docusign
Domotz
HubSpot CRM
Jira
Microsoft Teams
Model Context Protocol (MCP)
Neat
SAP Cloud Platform
SageVue
Salesforce
Slack
Zoho CRM
Zoom
Zoom Phone

Integrations Supported

Connect
Device42
ISL Light Remote Desktop

API Availability

Has API

API Availability

Has API

Pricing Information

$1.99 per month
Free Version

Pricing Information

Contact us to enquire about our licensing.
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Xyte

Date Founded

2019

Company Location

United States

Company Website

www.xyte.ai/

Company Facts

Organization Name

Deepser

Date Founded

2017

Company Location

Italy

Company Website

www.deepser.com

Categories and Features

IT Asset Management

Not specified

Categories and Features

CMDB

Change Management
Configuration Management
Data Visualization
Device Auto Discovery
IT Asset Management
License Management
Relationship Mapping

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Incident Management

IT Incident Management
Incident Reporting
Task Management
Ticket Management

IT Asset Management

Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
IT Service Management
Inventory Management
Supplier Management

IT Management

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
License Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

ITSM

Asset Tracking
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Self Service Portal

Knowledge Management

Cataloging / Categorization
Collaboration
Content Management
Full Text Search
Knowledge Base Management
Self Service Portal

MSP

CRM
Dashboard
Help Desk
Issue Management
Live Chat
Project Management
Scheduling

Service Desk

CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal

Workflow Management

Approval Process Control
Business Process Automation
Calendar Management
Compliance Tracking
Configurable Workflow
Customizable Dashboard
Document Management
Forms Management
Graphical Workflow Editor
Mobile Access
No-Code
Task Management
Third Party Integrations
Workflow Configuration

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