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What is YOOBIC?

YOOBIC offers a comprehensive digital platform designed specifically for frontline employees. Their mobile application equips retail workers and business executives with all the necessary tools for performance, enabling them to learn, work, and communicate seamlessly within a single interface. By incorporating digital task management, efficient communication, and mobile learning, YOOBIC significantly enhances operational efficiency and elevates the employee experience. Over 300 global brands, such as Roots Boots, Burgerfi, Untuckit, and Logitech, rely on YOOBIC solutions. Additionally, they provide immediate insights into business performance across multiple locations and enhance customer experiences while ensuring consistency and flexibility in operations. This innovative approach not only supports employees but also fosters a more cohesive work environment.

What is AmplifAI?

Address the critical challenges that remote contact center teams encounter to ensure they deliver exceptional sales and customer experiences. Motivated and attentive frontline teams start each day equipped with customized data, actionable strategies, and behavioral guidance that lead them to outstanding sales and service outcomes, ultimately reducing turnover rates. Frontline leaders leverage insights derived from data to empower their associates, enabling them to achieve peak performance while simultaneously overseeing a greater number of team members and clients without incurring additional leadership expenses. Provide high-performing frontline teams with adaptable profiles that reflect the characteristics of your top associates and managers, revealing the efficient actions, behaviors, and trends present in your rich operational data. As associates and leaders work to enhance their sales results, elevate service quality, and create remarkable customer interactions, the effective strategies they develop are shared throughout the organization—magnifying the positive impact observed in high-performing teams and nurturing a culture of ongoing enhancement. This holistic method not only elevates individual team performance but also fosters an atmosphere where teamwork and collective achievement are emphasized throughout the entire contact center, encouraging all members to strive for excellence. Furthermore, by implementing these strategies consistently, organizations can ensure long-term success and sustainability in their customer service operations.

Media

Media

Integrations Supported

Easyflow
Make

Integrations Supported

Amazon Connect
Clarabridge
Cogito
Five9
Genesys Cloud CX
Google Cloud Platform
Hg Mercury CRM
HubSpot Customer Platform
NiCE CXone Mpower
NiCE Employee Engagement Manager (EEM)
Oracle Cloud Infrastructure
SAP CRM
Salesforce
ServiceNow
SurveyMonkey
Twilio
Workday Extend
Zendesk

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS

Customer Service / Support

Standard Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Online Training

Company Facts

Organization Name

YOOBIC

Date Founded

2014

Company Location

United Kingdom

Company Website

www.yoobic.com

Company Facts

Organization Name

AmplifAI

Date Founded

2014

Company Location

United States

Company Website

www.amplifai.com

Categories and Features

Digital Workplace

Not specified

Employee Engagement

Not specified

Mobile Learning

Not specified

Retail Execution

Not specified

Task Management

Not specified

Categories and Features

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