Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Alternatives to Consider

  • QEval Reviews & Ratings
    29 Ratings
    Company Website
  • CallTrackingMetrics Reviews & Ratings
    857 Ratings
    Company Website
  • Caller ID Reputation Reviews & Ratings
    21 Ratings
    Company Website
  • Stack AI Reviews & Ratings
    33 Ratings
    Company Website
  • 6sense Reviews & Ratings
    1,842 Ratings
    Company Website
  • ArboStar Reviews & Ratings
    556 Ratings
    Company Website
  • Shape Software Reviews & Ratings
    131 Ratings
    Company Website
  • Macaw AMS Reviews & Ratings
    5 Ratings
    Company Website
  • Vantaca Reviews & Ratings
    259 Ratings
    Company Website
  • Encompassing Visions Reviews & Ratings
    13 Ratings
    Company Website

What is Yandex SpeechSense?

Presenting a cutting-edge solution designed for thorough analysis of voice and text communication channels. This system not only improves the quality and efficiency of your services but also enables you to extract valuable insights that resonate deeply with your audience. Within minutes, you’ll receive actionable feedback as we meticulously annotate entire conversations with tags, allowing for quick identification of crucial elements and evaluation of service quality. This approach dramatically cuts down the time needed for analyzing messages and call logs, making it easier to address context-specific inquiries while measuring operator engagement and the sequence of their actions. Implementing a sophisticated speech analysis framework that leverages multiple machine learning services simultaneously can enhance your operational capabilities. Additionally, you have the opportunity to develop a support chatbot and generate detailed reports based on data collected from chat interactions and the behaviors of both customers and operators during calls. Moreover, you can establish a dedicated space within your organization to launch new projects and facilitate smoother operations. Following this, integrating your telephony and CRM systems with Yandex SpeechSense allows for the effortless loading of all conversations for in-depth analysis, promoting a more proactive approach to customer engagement. By embracing these transformative technologies, you can redefine your customer service strategy and significantly boost overall satisfaction levels while also fostering a culture of continuous improvement. This way, your organization will be well-equipped to meet the evolving needs of your clientele.

What is CallMiner Eureka?

CallMiner Eureka leverages cutting-edge Artificial Intelligence and Machine Learning technologies to scrutinize every customer interaction across various channels, revealing valuable insights. This platform is continuously evolving to provide our clients with the most effective tools to enhance their return on investment. Features include an analytics workbench, customizable scoring settings, and discovery options. Users can receive direct performance feedback through the portal, aiding both agents and supervisors. Additionally, it offers real-time monitoring and alerts, as well as recommendations for the next best action for agents, all driven by APIs and messaging. To support speech analytics, audio capture is utilized, while sensitive data and PCI compliance measures ensure the redaction of confidential information from both audio recordings and transcripts. The system also facilitates data extraction, ingestion of audio and contact data, and application development, bringing the narrative of speech analytics to life. By enhancing the customer experience, businesses can connect with their clients through their preferred communication channels, while actionable customer insights empower them to optimize their operational outcomes. This comprehensive approach not only boosts efficiency but also fosters stronger relationships with customers.

Media

Media

Integrations Supported

Amazon Connect
Azure Marketplace
Provana ICAP
QEval
Yandex SpeechKit
Yandex Translate
YandexGPT

Integrations Supported

Amazon Connect
Azure Marketplace
Provana ICAP
QEval
Yandex SpeechKit
Yandex Translate
YandexGPT

API Availability

Has API

API Availability

Has API

Pricing Information

$0.00008 per unit
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Yandex

Date Founded

1997

Company Location

Russia

Company Website

cloud.yandex.com/en/services/speechsense

Company Facts

Organization Name

CallMiner

Date Founded

2002

Company Location

United States

Company Website

callminer.com

Categories and Features

Speech Analytics

Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Conversation Intelligence

AI Insights
Account Health Alerts
Call Analytics
Call Recording
Call Recording Cloud Storage
Call Snippets
Call Transcription
Call/Meeting Sharing
Sales Coaching
Topic Tags
Topic-Based Analytics
Video Conferencing Analytics
Win/Loss Analysis

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Revenue Intelligence

Actionable Insights
Alerts / Notifications
CRM Interactions
Call Scoring
Conversation Intelligence
Dashboard
Email/Message Interactions
Market Intelligence
Phone Call Interactions
Pipeline Visibility
Sales Coaching
Video Call Interactions

Speech Analytics

Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

Popular Alternatives

Popular Alternatives

MediaSpeech Reviews & Ratings

MediaSpeech

ChapsVision
Calabrio ONE Reviews & Ratings

Calabrio ONE

Calabrio