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What is Ybug?

Ybug provides website users with the ability to give visual feedback through annotated screenshots, all while collecting important contextual information about their browsing conditions. With this tool, you can obtain crucial insights that facilitate the effective resolution of bugs. In addition to user feedback, Ybug gathers essential data such as details about the browser environment and any Javascript console outputs. Users can capture screenshots, highlight specific sections, and employ a virtual pencil to draw or insert shapes like arrows and rectangles for clarity. Moreover, Ybug allows for seamless integration with your brand identity, offering customization options for colors, text, languages, and other features to align with your style. This all-encompassing tool guarantees that you have everything needed to tackle issues swiftly and effectively. Ybug also automatically collects various environmental details, including the website URL, the user's browser type, operating system, and screen size, while keeping track of any Javascript errors and console outputs. Consequently, debugging transforms into a straightforward process, leading to faster resolutions and enhanced user experiences, making Ybug an invaluable resource for any website management team.

What is FeedbackRIG?

Customers who voice their dissatisfaction frequently offer the most insightful perspectives for driving your business forward. We undertake the challenging responsibility of identifying patterns and emphasizing key areas that need your attention, enabling you to concentrate your energy on improving your operations. By evaluating how your product, service, and overall customer experience meet, fall short of, or exceed expectations, you can effectively lessen customer dissatisfaction and reduce churn rates. Continuously monitoring customer satisfaction plays a crucial role in pinpointing issues and resolving them swiftly. Our service streamlines the feedback interpretation process, allowing you to derive actionable insights and set Key Performance Indicators with ease. You can also collect feedback using your own domain via a simple URL, enhancing the customization of your approach. Furthermore, integrating user feedback into Trello cards simplifies the collection of screenshots and technical details, reducing the burden of managing customer inputs separately. Engaging your customers effectively can significantly improve loyalty and retention. In conclusion, acknowledging and addressing customer feedback not only enhances satisfaction but can lead to lasting success for your business. By making these improvements, you position your company for a promising trajectory in a competitive market.

Media

Media

Integrations Supported

Asana
Freshdesk
GitHub
GitLab
Jira
Microsoft Teams
Productboard
Redmine
Slack
Stackreaction
Teamwork CRM
Trello
WordPress
Wrike
YouTrack
Zapier
Zendesk

Integrations Supported

Asana
Freshdesk
GitHub
GitLab
Jira
Microsoft Teams
Productboard
Redmine
Slack
Stackreaction
Teamwork CRM
Trello
WordPress
Wrike
YouTrack
Zapier
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

€10/month -Free 1 project/user
Free Trial Offered?
Free Version

Pricing Information

$49 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Ybug

Date Founded

2016

Company Location

Czech Republic

Company Website

ybug.io

Company Facts

Organization Name

LogicInflux

Date Founded

2017

Company Location

United Kingdom

Company Website

feedbackrig.com

Categories and Features

Bug Tracking

Backlog Management
Filtering
Issue Tracking
Release Management
Task Management
Ticket Management
Workflow Management

Categories and Features

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

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